Testimonials

Our Customers Love Us!


 

"... inevitably, we turned to the Internet. We used Google to find an eight-way, hand-tied sectional—and a vendor, CarolinaChair.com. It advertised its quality construction, free shipping and 30-day-money-back guarantee: They will pay the cost of shipping for a return, excluding items made with custom fabrics, within the first 30 days. And the prices for sectional sofas were about $1,000 to $2,000 cheaper than those in the stores ... On Nov. 12, Chad sent us an e-mail saying the fabric had been received and that we should receive the couch by Dec. 21. On Nov. 25, we noticed that the credit card had been charged, meaning the furniture had been shipped. On Dec. 5, a local delivery company called to set up a delivery time. The delivery guys said they would come between 9 and noon on Dec. 1—they showed up promptly at 9:30 a.m. And the sofa was beautiful." Read the complete article

 

Julia Angwin - staff reporter for The Wall Street Journal

 

Read more from our customers! Photos are positioned above the testimony. Testimonies from previous years can be accessed underneath the last testimony on this page. Also, be sure to check out our Google Reviews on the web.

 


 

Hello Cathy. Our Henley couch arrived last night and I couldn’t be more pleased with it. It is comfortable, classy, and well crafted.  It is a little nerve racking buying a piece of furniture sight unseen, but I am so glad I went with your company. The delivery men were great and delivery went seamlessly.

 

Thanks for making the process reassuring. Take care.            

M. Moran, New York, 8/31/20


 

Cathy, we wanted to thank you very much. The new sofa is here. It’s beautiful and very comfy. Color is perfect! We will enjoy it for many years to come. We so appreciate you keeping me updated throughout the process. Hopefully we can send you guys at "Carolina Chair" some new customers. Thanks again.

J & E Eubanks, North Carolina, 8/20/20


 

Thank you! It looks good.....so glad it’s here! The delivery guys were ok as well. The fabric matches my other chair…very close. Have a nice day!

E. Redrow, New Jersey, 8/12/20


Hello Cathy,

 

We received our sofa this morning...it's great! The delivery guys were super as well. We are very pleased with the entire process and look forward to ordering again.  Many thanks to you and your crew at Carolina Chair!

 

All the best,

P & K Suarez, Illinois, 7/31/20


 

Working with Carolina Chair was a great pleasure. Our pieces came out beautifully and the quality and function are exactly what we are all looking for in furniture creation. You will be very pleased with both the product and the process. We had two sectional pieces that needed to be a bit narrower than most couches to accommodate our spacing needs…without sacrificing comfort. They created our specs quickly and we went under contract. Then we realized that we gave them the wrong dimensions on one of the couches…and I called in a panic to correct it. They quickly and nicely update our request and order and we kept moving.  And all was well for a few weeks. THEN we realized we had asked for a loveseat with two arms... but actually wanted an opened arm loveseat. I called in another panic and they, again, quickly and professionally took off one of the arms. They were awesome. I would normally use CAPS and !!! to explain just how great they have been, but that tends to read as gimmicky and insincere. And I want you to really know just how real and genuine and awesome the whole team at Carolina Chair is. We look forward to working with them again on our next project.

 

I will be back in touch.  THANK YOU!!  You guys are truly great and I do look forward to working with you again. 

 

E. Kavel, South Carolina, 7/30/20


Hi, Cathy -

 

Our new custom sofa has arrived, and we are thrilled. This will be where we'll watch tv and hang out, so comfort is paramount; the modifications your brother and crew graciously made for us allow us to sit comfortably. Not to mention, this sofa is so pretty; how the tufting came out actually exceeded my expectations, it’s astoundingly beautiful and a treat for the eyes! I can see the artistry and workmanship and how difficult it would be to execute.

 

Your counsel was key in guiding the process, and we thank you profusely. And the deliverymen arrived when they said they would, and were very courteous and efficient. 

 

Carolina Chair beautifully demonstrated that furniture can be built in the US without crazy high prices. Not to mention the superior construction! We love the comfort and quality of our gorgeous sofa.  It checks all the boxes!

 

E. Frischberg, New Jersey, 6/17/20


Greetings Cathy,

 

I am absolutely THRILLED, ASTOUNDED, and HAPPY with the arrival of the furniture you built and had delivered today.  It's so perfect and is comfortable and beautiful.  Friends have just stopped by and are very impressed with your work, the fabric you had available, and the color.  It's an exciting day here.  

 

And now FLASH has awakened from his morning-into-afternoon-nap and exploring each piece.  And now he wants me to feed him (again).

 

Thank you so much!  

P. Tulson, North Carolina, 2/4/20


Hi Cathy,

 

I just wanted to let you know that the couch was delivered yesterday (in the snow!) and everything went well. The delivery driver was extremely professional and very respectful. Here is a picture of it in our home. We love it! Thank you so much for everything! We will be enjoying our wonderful new couch for many, many years!

K. Kaiser, New Jersey, 1/19/20


 

Cathy,

 

I wanted to first and foremost, thank you, your brother and everyone else at CarolinaChair for our AMAZINGLY BEAUTIFUL SECTIONAL! It is perfect in every way! We have had multiple get togethers since it was delivered and everyone comments on how gorgeous it is and then immediately calls me crazy for getting a (off) white couch with two boys under five and two dogs who know no boundaries and would never be ok with not snuggling up next to us while we lounge! I laugh and then tell them about how amazing the Sunbrella fabric is. They can’t believe it! They then ask where it came from and I am quick to tell them about y’all. The entire process was amazing. You dealt with my MILLION questions and concerns, as well as, accommodated my numerous last minute changes and quote requests. And I am so grateful! Thank you again for everything and we will do business again in the future!

 

I have attached 2 pictures of the couch in our living room.

 

The first is just the couch and the second is with my two dogs who love it as much as we do! Take care!

R. Martin, South Carolina, 1/14/20


 

We received our three custom sofas (including one sleeper sofa) yesterday and are so happy with the results. We were looking to maximize seating capacity for out large family gatherings and also have 3 new sofas that are comfortable and functional. CarolinaChair makes it easy to customize so many different details. We are satisfied return customers who still enjoy our custom sectional purchased 11 years ago for our other home. My family still raves about how comfortable that sectional is. CarolinaChair does not disappoint. Cathy is so pleasant to work with and they deliver on all of their promises. We highly recommend doing business with them.

K. Sussman, Florida, 1/14/20


Cathy,

 

I wanted to first and foremost, thank you, your brother and everyone else at Carolina Chair for our AMAZINGLY BEAUTIFUL SECTIONAL! It is perfect in every way! We have had multiple get together since it was delivered and everyone comments on how gorgeous it is and then immediately calls me crazy for getting a (off) white couch with two boys under five and two dogs who know no boundaries and would never be ok with not snuggling up next to us while we lounge! I laugh and then tell them about how amazing the sun tells fabric is. They can’t believe it! They then ask where is came from and I am quick to tell them about y’all. The entire process was amazing. You dealt with my MILLION questions and concerns, as well as, accommodated my numerous last minute changes and quote requests. And I am So grateful! Thank you again for everything and we will do business again in the future!

 

I have attached 2 pictures of the couch in our living room.

 

The first is just the couch and the second is with my two dogs who love it as much as we do! Take care!

R. Martin, South Carolina, 1/14/20


 

Arrived (mostly) on time and in excellent condition.  The delivery guys certainly know what they're doing.

 

The couch is exactly what we designed, looks amazing, and feels so much better to sit on than the old busted mess we had before.

 

Even the cat approves, and they don't often approve of anything.

 

It's so nice to work with people who take pride in their craft.  

 

Thanks. :)

K. Wright, Oregon, 1/7/20


 

Received my chair today. I love it! The custom size is perfect. Here is my chair in my sewing room.

 

 

S. Keller, Texas, 1/2/20

 

** Read more testimonials from our great customers!