Cathy - Just want you to know the couch arrived safe and sound today. It is beautiful, comfortable and perfect for the small space I have in my office, which doubles as a guest room. I am sitting on it right now, envisioning an occasional pleasant nap here. All the best,
G. Feldt, New York, 12/17/08
IT'S HERE! They were running ahead of schedule, and I was able to be around for a Sunday delivery.
IT IS FRIGG'N AMAZING!!! WE LOVE IT!!! Could not be happier. Already have a close friend getting ready to check you guys out, and he hasn't even seen ours yet. Thank you and your family business for everything.
The delivery dudes were great, and we tipped them 40$'s. Wanted to do at least a little something. You can absolutely use our sofa bed for the website if you like, as well as the fact we will be positively plugging CarolinaChair for anyone we know that's looking. We would be willing to write a little testimonial as well about your company, our great experience and total satisfaction. (Note from CarolinaChair - this note was a testimonial :-) ) View photo
Thank you for your patience with us and Happy Holidays!
D & Y Yates, New York, 12/7/08
We spent over a year looking at every brick and mortar and online furniture store to find a sectional that would fit the living room of our small beach condo, but still give lots of seating for our many visiting guests. The choice of fabric was also a critical component as we wanted something very light, bright and beachy to compliment our Gulf view and laid-back beach lifestyle. The fabric also had to be durable and easy to maintain. We wanted all that plus a quality, comfortable product. You can see why we were looking for over a year. We finally found everything we wanted at CarolinaChair. Our sectional was customized to the size we needed and the Sunbrella fabric and bun feet were perfect for our dÃ©cor. We're still in the process of decorating our beach getaway, but the CarolinaChair sectional has become our focal point. It is comfortable, well built and just the perfect size and color. Everyone at CarolinaChair was wonderful to work with and held my hand every step of the way with excellent customer service and no loss of patience with my questions. I would recommend their products to anyone looking for perfect sized, well built furniture especially if you have a special size, fabric or color need. View photo 1 | View photo 2
T. Troiano, Florida, 12/4/08
Hope your holidays are in full swing and enjoyable! Attached are a couple of photos - the sofa is great! It is a challenge to find furniture that really fits your space as well as lifestyle sometimes - this has worked out so beautifully. We enjoy having flexibility with anything we own and unlike many people, enjoy changing the room around from time to time. We are now wondering if it might be possible for you to consider making another set of ends maybe slightly smaller in width. We really like having the 2 ends together as one unit and want to think about making the center unit slightly larger - let me know your thoughts. Many Thanks! View photo 1 | View photo 2
J. Garland, Wisconsin, 12/1/08
I received the chairs and ottoman this morning and I love them!! The delivery was as promised. I so appreciated your responsiveness and the quality of the chairs and ottoman. Gorgeous! You were so helpful. I couldn't have asked for better customer service. You can be sure I am passing your name on with nothing but good to say about your company. View photo
S. Peterman, Washington, 11/21/08
Dear Cathy, What a beautiful couch I received this morning!! Little did I know when I "googled" custom-made furniture that I would be so very lucky. I can not believe how gorgeous my couch looks, how perfectly it was constructed and delivered, and how reasonably it was priced!! I couldn't have asked for more. And one more thing....your communication and eagerness to work with my unique situation (big couch/high rise building) just makes me more eager to purchase again from CarolinaChair. My husband and I are very pleased and we just felt you should know. Sincerely,
D. Presslaff, New Jersey, 11/21/08
The sectional is gorgeous! After 2 months of ownership, I can see how the materials are going to wear well. We have the standard cushions and they are firm and give good support. Guests love the Air Dream mattress in the sleeper â€” the kids would sleep on it every night if they could. The couch is so comfortable that you don't notice that it is a sleeper. The Baltimore fabrics are thick and comfy, but do have a nap that shows hand prints, etc. which is something to consider if you like your fabric naps to lie flat. Cathy is very responsive and any questions or problems are dealt with immediately. CarolinaChair is a wonderful company to work with!
L. Cox, Massachusetts, 11/21/08
Hi Cathy, I received my chairs this afternoon and they are perfect - just what I wanted !!!! Thank you very much for pushing to get them to me for the holidays - I really appreciate that. Enjoy your holidays,
V. Decker, 11/20/08
Cathy, I just wanted to let you know that the sectional arrived safe and sound at Dad's house last Wednesday and we were very happy with it. It fit in the area perfectly and the color looked great with his existing furniture - even the delivery man commented on how nice the colors looked together. Thank you again. Even though you are clear across the country, the process was actually just as easy, effective and timely as though your â€˜store' was right down the street. View photo
S. Bedal, California, 11/19/08
Hi Cathy, Thank you for all your help throughout this LONG process (on my part, certainly not yours). I certainly do look forward to working with you in the future. Every time I meet with a client, I tell them I use this wonderful company that is easy to work with, affordable, and can help customize nearly any sofa. Again, thanks for your friendly and prompt service!
E. Soza, New Jersey, 11/18/08
Hi Cathy...here is my story: I finally acted on the complaints of my husband to find comfortable library chairs and having found very pricey chairs in stores decided to try the Internet. I was only willing to buy an American made product so when CarolinaChair popped up, I called. I spoke to Cathy Fry, co-owner with her brother, and thought I was on to something. Then I talked to my mother about this NC Company and she said "They're good. They've been in business for years." Mothers always know best! I sent fabric for two chairs one to swivel only as I don't like to tilt and one to swivel and tilt. They were shipped and put in place and look amazing. The chairs are really comfortable and are a good price. Thank you Cathy Fry and Carolina Chair. View photo
C. Parrish, Virginia, 11/11/08
Hi Cathy, We received our furniture this morning. It was delivered and set up quickly. We appreciated the service. Looks great! Thanks for your ongoing communication throughout this process. View photo
J. McNalley, New Hampshire, 10/23/08
We LOVE the couch!!!!!!!!!!!!!!!!!!!!!!!!!! It is great! (e-mail to designer from her customer - View photo)
T. Baisden, New York, 10/7/08
I have been back almost a week from our beach house on the Outer Banks and am just getting around to writing you. The sectional sofa arrived as promised on Tuesday. The young men were polite and very efficient, taking extra care not to mess walls or injure the pieces. They arrived on time, got the job done and were off to another delivery. I was especially appreciative of the fact that the delivery company was willing to work with me to suit my timeframe for making the 5 hour trip to the house to receive the delivery.
We are thrilled with the excellent quality and comfort of the sofa. It fits beautifully in the room and the fabric is an exact match of the swatch I choose. (As you promised, it was not much lighter as your warehouse photo indicated). I am sure we will enjoy it for many years to come.
Thank you for your help during my selection...........when I get a good picture I will send it along.
D. Thomas, Virginia, 9/24/08
Dear Cathy, I received your sofa this morning. The delivery people were outstanding and polite. I wanted to take time this morning to thank you and your staff for a wonderful job. The quality and workmanship is excellent! You can rest assured that I will tell all our friends. Best regards,
J. Stella, Pennsylvania, 9/21/08
Cathy, I apologize for taking a couple of weeks to write. I wanted to tell you how much we love the sofa. We were very happy with the delivery. They originally informed us that it was going to come the first week of September. Then we received a phone call telling us that our sofa was ready for deliver at the end of August. This was a nice surprise. I wanted to send a picture when it first arrived. We were in the middle of replacing the wood floors, so it was stuck in the corner of the room with a blanket over it for the first two weeks. Well everything is finished and the sofa looks amazing. I attached a picture for you to see. We are extremely happy with the way it looks, feels, and the construction. When we are ready to replace the family room sofa, we will definitely call Carolina Chair. Thank you. View photo
L. Alvarez, Florida, 9/19/08
Hi Cathy. The chairs arrived yesterday in good condition. We have recommended your company to a friend who wants to buy a recliner. Thank you. It was great working with you! View photo
R. and A. Borowiec, New York, 9/17/08
Cathy! The sleeper sofa is fabulous. We're thrilled with the design, the fabric, and how comfortable it is. When we begin to furnish our home in up-state NY, we'll be sure to contact you all again. You folks were also such a pleasure to work with. Thank you again for a wonderful sofa and overall experience. Best,
L. Vahradian, New York, 9/8/2008
Hi Cathy. The sofa arrived on schedule and was delivered and placed with a smile! We are very pleased with it. We needed as much seating space as possible along the back wall of a small room, for viewing television. Sometimes the room gets crowded with family. Getting a long sofa (102") into the room presented and engineering problem, but you helped us plan it out! The finished product looks great and fits perfectly. Thanks so much! View photo
S. and B. Iler, Florida, 9/5/08
Cathy, The sofa arrived Sunday. The delivery service was very satisfactory. The 3-piece sectional went up into our room over the garage just fine. We did take the feet off of the 3-cushion sofa section to insure easy passage through the doorway. We had removed the door; also the stair railing. We are enjoying our fabulous new Roth custom sofa. We love it. It is already in place and in constant use! It is very, very comfortable, and we are pleased with the seat depth and seat height, which we think are perfect. The extra 3" pillow height works great for relaxed TV viewing. View photo
D. and J. Gundling, North Carolina, 9/2/08
Hi Cathy, I just arrived home and the chairs are gorgeous! Thank you, thank you! I'll be in touch. (note: one swivel-rocker and one swivel only) View photo
C. Parrish, Virginia, 8/23/08
Hi Cathy, The sectional arrived today and it is very beautiful and well made. The driver was very courteous as well. Thanks for all your help. Regards,
D. Fiumarella, Florida, 8/22/08
Dear Cathy, We've been in our house now for a year and I have to tell you that everyone who has stayed here LOVES the couches! You can see them on our villa's website www.moonsweptstjohn.com. I just had to write and let you know that of all of the aspects of building our house down here in St. John, our experience with Carolina Chair stands way above them all. You guys were efficient, accurate about the time frame, and the product was even better than we'd anticipated. We enjoy telling everyone about our experience dealing with your company. Good luck with everything, and thanks again.
T. Roche, St. John, US Virgin Islands, 8/20/08
Dear Cathy, Our furniture arrived yesterday, July 31, and it is beautiful. We are very happy with the finished product, looks, comfort and quality, it is exactly what we were looking for. The delivery was timely and courteous. The whole process of ordering furniture over the internet with Carolina Chair was wonderful. It saved us so much time and energy. We will certainly spread the word about your company and how satisfied we are with our beautiful furniture. Sincerely,
G. and J. Baldwin, Connecticut, 8/1/2008
For seven years I have been struggling to find a sofa for my VERY small living room in a 1920's bungalow with less than 1,000 sq. ft. in the main living area. I knocked out the ceilings in my living room to give it a much airier feel but the wonderful casement windows open inward making traditional furniture impossible as it is too large, with too big arms and too tall or too uncomfortable. In addition, my living room is my guest room. After years of shopping and trying to find someone to make me a sofa to my specifications I found CarolinaChair and fell in love. Not only were they willing to customize the pieces to my specification, but they went out of their way to shave off inches to make it fit exactly in the space available. By customizing the ottoman to not only fit in the space but open up and store my linens, they made me the perfect sofa. I wanted a fabric that was easy to maintain and matched my custom distemper paint that looks like an old bomber jacked. My guests love the comfy and easy to blow-up bed and the sofa itself is extra comfy--now I have my on deluxe chaise to lie next to the fire and read books.
- Great people to work with.
- Great product that is comfortable and well made.
- FAST, I had my CUSTOM sofa in 4 weeks. Any other â€œoff the shelf" sofa takes at least 8-12 weeks.
Now I have a Guest Room, Reading Nook, Storage bin and Entertainment area that seats 5â€”all in 14 square feet. I love to design furniture that is multifunctional and Cathy and her team helped my make my ideas come to life. Thanks guys! View photo 1 | View photo 2 | View photo 3 | View photo 4
L. Hoopingarner, California, 7/23/08
Hi Cathy! Thank you for the most beautiful sofas! I appreciate all that you have done for us. They really look great!
A. Srour, New York, 7/21/08
Good Morning, Cathy. Got the chair last week and its beautiful. Will be ordering again in the future and recommending your site to all. Thank you again.
L. Bowlen, California, 7/17/08
Hi, The couch arrived and it looks fantastic! Thank you for all your help. View photo
L. Clotfelter, New York, 7/9/2008
Hey Cathy! I wanted to send you a photo "on location." Notice how well the color goes with the walls and the quilt (pre-1960, made by my grandmother). Also, it fit perfectly through the doorway! (note from CarolinaChair: custom change was required to frame height to ensure fit through doorway). Thanks for all you do! View photo
S. Pollack, North Carolina, 7/9/2008
First of all, I wanted to thank you and your company for making me look like a hero with my clients. You did a custom sectional for them and they cannot stop raving about it! We are all very impressed with the look, feel, construction and attention to detail and it looks perfect in the room. Turns out, it is one of their favorite things that I have purchased for them...well done!
Now they are looking for me to come up with something for another room and I immediately thought of you. I have to go and take more precise measurements, but basically, they need a small scale sofa with an attached corner chair. I think it would have to be something that is a custom size since it has to fit "just so" into a corner. If I were able to send you accurate measurements, sketches and specifications, would this be something you are able to do? We would also want an ottoman with it.
Let me know so I can start the process if this is something you are able to do. Thanks again for doing such a great job and for being so easy to deal with!
T. Baisden, New York, 7/8/2008
Sorry it took me so long to reply to you about the sofa. I want to tell you that I love it. It is better than I pictured it. I was very nervous about ordering something that I had never seen, but you exceeded my expectations. The delivery was painless. It was going to a vacation home on the second floor so that could have been a nightmare in any number of ways, but everything went smoothly. The delivery guys were most helpful and professional.Thanks again. I would recommend you to anyone. View photo
C. Taylor, New Jersey, 6/18/08
Cathy, I never responded to the picture of my furniture. It is just beautiful. It is now in my home in Mexico and makes the room perfect. Thanks so much. View photo
W. Goldstein, Texas, 6/18/08
Cathy, I wanted to thank you and your brother for doing such a wonderful job on our furniture. I couldn't be happier. The quality and detailing is amazing! I've already started recommending you to my friends. Keep up the great work. View photo 1 | View photo 2
C. Dagli, Connecticut, 6/8/08
Cathy, the white chairs arrived yesterday and they are perfect. Exactly what I was looking for and comfortable. They are beautiful and so well made. I will receive the sofas nest Thursday. My house is not ready yet but will be next week. I am verv excited to see them. I am already telling people about you. Thanks and I will send photos of the rooms when they are all set up. Thank you for all of your attention.
Cathy, The sofas arrived on Thursday and they are just beautiful. Perfect fit and colors. We moved everything else in on Friday and it all worked. They are so comfortable and I can't tell you how happy we are with everything. I will send pictures as soon as the rugs and tables are in. Thank you again. (sent 6/16/08)
K. Siegfreid, New Jersey, 6/6/08
Hi Cathy, My husband & I are very pleased with our couch. I have been using it to study since it arrived yesterday. I really appreciate your communication, including your help with how to send the fabric, advice regarding choosing cushions, and taking pictures of the final product so I could see it prior to delivery! The couch is very comfortable and I have already recommended you to friends & family. Delivery was quick and professional. Thanks again. View photo
A. Young, New York, 5/30/08
Cathy, We received the couch and loveseat yesterday and they are exactly what we wanted! We are still amazed at how your company can build and deliver something like this in just 6 weeks. We have had the most positive experience working with you and love the quality of the product. And we really appreciate that it is "made in the USA". Keep up the great work. We'll definitely recommend you to everyone and will likely be back for more ourselves.
V. Grant, California, 5/30/08
Hi Cathy and Dee, Our sectional sleeper sofa arrived on Sunday and we are delighted with all of its features. We looked many places, including some which offered custom options, but were unable to find a combination of all we wanted. Then we found CarolinaChair who offered everything that we were looking for. We chose the Roth sofa for the basic design and back cushions from the Byron collection. We also chose 5" seat cushion borders with the fiber down option which are particularly great for the extra height and support that we need. The extra few inches added to the sleeper sofa gave us the perfect fit for our space. Now we have it all: fit, comfort and a great looking sectional. Family and friends love it too. When we added the extra inches to the sofa, we did not consider how difficult a task it would be for the delivery men to get through two hallways. There was only the size of a hair to spare, but the guys did not allow the sofa to touch a wall or scratch the hardwood floors. What a marvelous job they did (and they were on time as well). We will highly recommend CarolinaChair to our friends and family. Thank you Cathy, Dee and others who helped make our decision making process a success. View photo
D. Spagnola, North Carolina, 5/28/08
Our sectional was delivered last Saturday. We absolutely love it and it definitely provides the seating room we were looking for! We are all finding reasons to spend time in the basement. Our friends love it, too!
The delivery guys were just wonderful, as you said they would be. They came at the scheduled time, were very careful not to damage our hardwood floors (it was raining when they delivered), and didn't leave a single mark on our walls. No delivery has ever gone so smoothly for us.
We are so happy with the sectional. I want to thank you, your brother, and CarolinaChair for the care and attention you gave me throughout the entire process. I would (and will!) recommend you all to anyone without hesitation.
S. Girard, Virginia, 5/19/08
Cathy, thanks! The chaise is very nice (and comfortable). I also appreciate very much how quickly it was made and delivered. I will tell people! View photo
J. Shaw, Texas, 5/13/08
Hi Cathy, I finally learned how to send photos via the internet. I thought you'd like to see how the furniture is arranged. Everyone totally loves the sectional. View photo 1 View photo 2 | View photo 3
B. Edwards, California, 5/13/08
Hello Cathy, We received our custom Roth sofa and twin sleeper today. Both my husband and I love them. We are pleased with the comfort and the quality. My reservations about buying such items on the internet without seeing or sitting on them were immediately dispelled upon delivery. Your suggestions and guidance throughout the process were most helpful and appreciated. Thanks again to you, your brother, and staff for a wonderful product, and a painless process for the customer. We will highly recommend your company. View photo
R. Cimochowski, Connecticut, 5/12/08
Dear Cathy, I just wanted to let you know that we absolutely love our new sleeper sofa. The size measurements had to be exact to fit in our somewhat tight space, and the ones you gave were perfect. There was no trouble getting it in place and it looks great. Also, the quality of the fabric and workmanship of the sofa is even better than I expected. I needed tough fabric to withstand the teenagers and dog in our house, and the Sunbrella fabric is tough and elegant (Canvas Aruba) - really pretty! View photo Thanks for your help in choosing it all too. I am looking forward to replacing more furniture with CarolinaChair furniture. Sincerely,
J. Hawkins, North Carolina, 5/6/08
I just wanted to thank you for the beautiful job on the replacement cushions for my old wicker furniture. These pieces were an odd size and I could not find anything ready-made to fit and the store cushions were thin and lacked the tufting we liked on the original. The cushions you made are far more beautiful and well-crafted than anything ready-made and you can really feel the quality when you sit on the chaise. The Sunbrella fabric should hold up much better on our screened porch. I plan to spend some quality time on that chaise with a good book. Everyone who comes to our home fights over that chaise but the cushion was so faded and worn. I'm thrilled to have it back looking good as new. I've also enclosed a photo of the small sectional we ordered 7 years ago. We bought it originally for our old house and then purchased slipcovers when we knew we were moving to the beach. The sofa is still good as new after all this time. We've washed the slipcovers twice and the whole sofa is still just perfect. Thank you again for the cushions and for the beautiful sofa we still love. View photo 1 | View photo 2
T. Greene, North Carolina, 5/01/08
Our Customers Love Us!
Hi Cathy, We received the sofa sectional last Friday. It is absolutely beautiful and soooo comfortable. We are very happy with the comfort and quality of your workmanship! And the fabric and color are absolutely wonderful. View photo
L. Beckman, California, 4/30/08
Hi Cathy, Our furniture arrived today and we couldn't be happier! It looks great and fits perfectly.
K. Korwek, Tennessee, 4/29/08
Cathy, please find pics of the wonderful furniture CarolinaChair made for us now placed in our living room. Please thank your brother for his attention to detail. And, thank you for your great customer service. View photo 1 | View photo 2 | View photo 3 | View photo 4
R. and V. Warden, Washington, 4/28/08
The couch arrived Saturday and we just love it! Makes my room look complete! Thanks for your superb craftsmanship and your super speedy turn around time!
T. Rogers, North Carolina, 4/28/08
Cathy, The couch was delivered on Friday, which was great since my mom was there to accept it for me. She was very complimetary on how the movers handled everything, and said the couch looked great!! It was a pleasure working with you, and your company. I would never hesitate to spread the good word about CarolinaChair.
M. Fagan, South Carolina, 4/8/08
Hi Cathy, I purchased a sectional from you about 4 years ago, and asked you to make cushions for another project 3 years ago. I just wanted to let you know that the fabrics look just as good today as they did when they arrived. We've thoroughly enjoyed everything you've made for us and--after using them for some years--are thrilled with the quality!
C. Buechler, New York, 4/4/08
Our chairs arrived yesterday. It was a tight squeeze to get them into the motorhome but they are wonderful. Thank you, Cathy, for working hard to have delivery scheduled during one of the three 10 day periods in which we were actually at home. Now I can show off my new recliners to more of my friends at the Phoenix Nascar track in April. Thank you it has been an absolute pleasure working with you. I have a photo, but it is hard to get pictures in a motorhome as you can't get far enough away to do a good job. Thanks again! View photo
J. Slankard, Nevada, 3/29/08
Hi Cathy, Our couch, loveseat and ottoman all arrived on Friday and I really do love them. Thank you so much. I've already started spreading the CarolinaChair word. You asked for feedback on the delivery service. We were given a delivery window of 3-7 on Friday evening. We got a call around 6:30 saying things weren't going well and they'd be closer to 8:30/9. And they got here a little after 9. It sounds like they had some seriously bad luck on this particular day, and they really were as nice as could be. It was a bit odd to take delivery in the dark, after the kids' bedtime on a Friday night, but they managed to get everything in through a kind of tight space without any issues. I hope all's well, and I hope we have occasion to do business again in the future. Thanks again! Best,
A. Vernick, New Jersey, 3/28/08
Hello! We received our chair. It is great. Thank you and we will be sure to tell our friends. >Best Regards,
C. Apfelbaum, Pennsylvania, 3/20/08
Hi Cathy, I'm sorry I haven't had a chance to write sooner, but the couch was delivered last Thursday and it is fabulous! I really do love the fabric and it fits perfectly in the space! The whole experience with you could not have been better. I appreciate all the time you took with us when we visited and also being understanding when our time table changed. I will certainly tell everyone I know about you and the quality of your furniture. We have been busy getting the new place up and running this week and it is looking really great! We are excited about spending lots of quality time here and we are sure this couch will be with us for a long, long time.
J. Eaton, Florida, 3/14/08
We really love the couch! It's is both comfortable and attractive. When I first called CarolinaChair, I was just looking for someone to make an ottoman with my material to match a couch we had not yet purchased. When Cathy Fry asked why we weren't buying the couch from her online, I told her that was not anything we would consider. But after talking to her and looking on her web site - we decided to go ahead with it.
Cathy spent a lot of time with us figuring how to make the couch so that it would fit both into the door to the apartment and the door of the room it was going in. We looked at pictures and measured our doors and an existing couch we have that had gone through the door. She suggested the arms of one and the back of another with the style we wanted, then sent me many color swatches so that I didn't only see the color, but felt the fabric, too. It is a perfect fit for the room! There were no problems getting it into the doors it needed to enter.
The delivery company was wonderful. They not only got it here much quicker than we expected, but the men knew how to do everything and wanted to be sure that everything was to our liking before they left. I will recommend CarolinaChair to everyone I talk with, and when the old couch begins to feel too old for our new apartment, we will probably pick another fabric and order again. Thank you so much, Cathy, for making this a really easy purchase.
D & A Brendel, Illinois, 3/10/08
Hello Cathy! My furniture was delivered last week & it is fabulous!! I was not home when it was delivered, but my mom said the delivery guys did a great job at bringing it in. Thank you so much, we love it!! Blessing to you & your family! (note: this customer was a Price Is Right winner!)
D. Frazier, Wisconsin, 3/4/08
Hi Cathy, Just wanted to let you know how much we love our new sectional. We've had it since February 20th and I can't believe how comfortable it is every time I sit on it! The other amazing thing to us is that the cushions never look like you have sat on them after you get up. I also wanted to thank you for all your help with our order. You made this purchase most enjoyable! I have to admit I was a little concerned about buying furniture on-line but your great customer service helped alleviate that! I can really tell Carolina Chair takes great pride in their product. It shows from start to finish. We also love the fact that our furniture was made in USA. Thank you and we will spread the word about your company.
J. Gualtieri, Pennsylvania, 3/4/08
Cathy, the loveseat looks great (albeit a little lonely as it's the only piece of furniture in the room at the moment!) The color is beautiful and the velvet feels so nice. Thanks again for your help through this process. When it's time to replace our sectional, we will be giving you a call! Thanks again.
C. Mills, Connecticut, 2/27/08
Again, I would like to say how much we love our new furniture! Thanks again for everything. We love the pieces, they are so comfortable and we love the option of using our slipcovers or no covers, it really makes them versatile pieces. I don't know if there are more people like me, but the slipcover option has just been a great way to essentially have several couches and looks and is somewhat economical as it will also extend the life of the furniture. I love how tailored the covers are. It's a great option if you can afford to tack it on when you make your initial purchase. (note from CarolinaChair: Melissa's furniture can be seen on our custom inspiration page)
M. Chapman, New York, 2/20/08
Just wanted to let you know that I received my chair today. It is beautiful, just like I thought it would be. Thank you so much.
D. Andrews, California, 2/6/08
"Terrific" is the word that best describes my "Carolina Chair" experience! My wife and I had spent more hours than I care to remember traveling from local furniture store to local furniture store in search of a new sectional. Nothing seemed to meet our needs. In desperation I decided to search the internet and I am glad I did. I came across your site and was immediately intrigued. The site was easy to navigate and presented us with multiple configurations, styles, and fabric options - and the promise of further customization if we needed it. The "testimonial" section was very helpful and reassuring as we, especially my wife, were skeptical of buying a sectional without seeing it and sitting on it.
When I called, you couldn't have been nicer or more helpful. You patiently walked me through the process and answered my many questions - during that initial call and many subsequent calls. You were more responsive both by phone and e-mail than I could ever have reasonably expected. Your willingness to send me multiple samples to aid us in making the right fabric choice was very much appreciated. The burgundy with the black piping that we chose looks great - and it is EXTREMELY comfortable. In addition, I needed the sectional to be precisely the size stated on the site because of the room configuration and when it arrived - just when you said it would! - it fit perfectly.
As you know, to provide the finishing touch to the sectional we ordered five pillows. They arrived yesterday and they look great as well. They really are a nice complement to the furniture.
You, Loretta, and Dee have our sincerest thanks for a job done terrifically. The service exceeded most of the "face-to-face" service I receive locally and the workmanship was outstanding. THANK YOU and continued success....you guys deserve it! View photo
P. Rienzi, New Jersey 1/25/08
Wow! You and your brother really know how to please a customer! Your beautiful sectional is a perfect fit for our den. With crisp contemporary lines, a warm neutral tone and ball feet in the traditional style of our oriental rug, it just can't get any better! Additionally, its 37" overall height lends importance to the pieces. How exciting not only to be able to custom order, but to have everything work out without a glitch. I was sold on your company as soon as I popped into your website CarolinaChair.com. It's absolutely amazing. I figured that if you put as much effort into your business as you did in your web design, I was in for a treat. My follow-up on the phone with you was just as positive. Although my husband and I were concerned that we couldn't physically check the comfort of the sectional, I felt confident that we could trust your guidance. And so I placed our order on December 19. You emailed me less than 4 weeks later that our order was shipped on January 14, and today on the 18th, it arrived! What a pleasure to receive a shipment earlier than anticipated. The delivery servicemen were excellent. When the corner piece balked at the door opening to the den, one, two, three, they had the door off its hinges. The furniture was set up in ten minutes time and the door replaced within another thirty seconds and off they went to their next delivery. Now to test it out! My husband and I discovered that although the Microfibre fabric feels super soft and plush, the back cushions offer firm support and the seat cushions are comfy enough to stretch out on for napping. I've included a photo. Cathy, you and your brother have earned an A+ in my book. Thanks for everything! View photo
L. Green, Florida 01/21/208
I forgot to tell you I had both my knees partially replace end of October (Oxford Uni Knee) and spent 2 Â½ weeks on the air bed that rolls out of the sectional you built for us. It was almost as comfortable as our $5000 select comfort mattress - I kid you not.
K. Shaha, Idaho, 1/14/08
Our couch arrived on Sunday, and we love it!
E. Lower-Basch, Virginia, 1/11/08
I saw the photo of our new sectional and ottoman and can't wait to receive it! It is the perfect combination of styles that I saw on your website, with modifications to fit into the small, L-shaped den in our very old house. We are delighted that the furniture was made to fit perfectly in the space, so that we can seat our guests comfortably to watch our favorite basketball and football games. We were also pleased that we had the option of firming up the seat and back cushions to provide good back support. The prompt and helpful responses to our questions, the accommodation of the designer, and the prompt filling of our order really made a favorable impression on meâ€”as did the report from the Better Business Bureau, indicating that you've had no customer complaints. Your prices are fair, and I'm counting the minutes until our new furniture comes â€œhome". Your company will not be a well-kept secret if I have anything to say about it. Thank you!
Note: after receiving the sectional, the customer wrote the following note.
Our new sectional arrived late yesterday afternoon, and we're having fun breaking it in. It fit perfectly through the door (good planning on your part) and fills the space nicely. I already like our little family room much more than I ever did before!
My son-in-law, while relaxing on our new sectional, said, â€œI'll tell you something. This is the best thing you've ever bought." I have to agree, because now we can squeeze our whole family comfortably into a very small room and enjoy watching a movie together. We couldn't have done this with any other sectional I could find on the market, due to the need for custom sizing, which you provided at an affordable price.
Thank you for the prompt service and the quality product. I am spreading the word about CarolinaChair!
J. Mitchell, New York, 1/5/08