Our new sectional arrived last night and it is even better than I had hoped for!! The delivery guys were great too. They were running late, but kept me updated throughout the evening as to their expected arrival. They were very friendly once they arrived, and had everything unpacked and set up in no time. A great experience overall!
I’ve attached several pictures of the sectional in our home…a few last from last night when it arrived (as you can see, our cat, Cabo, loved it the minute it arrived. The ottoman has become her new favorite place to sleep) and a few from today. I’m happy to have you share the pics on your website if you would like!
Thank you for a wonderful experience from start to finish. I tell all my friends about you and your brother! Have a wonderful Thanksgiving and Happy Holidays!
S. Hill, Illinois, 11/17/17
The sofa is great and beautifully made. Looks and fits the space just as we were hoping it would. As you can see from photo, our dog Tika, likes it too!
Thanks so much,
J. Oberdick, Utah, 11/17/17
This is not your usual testimony, but rather one that is real life.
I am pet sitting friends’ dogs this week and both are permitted on furniture at home. Knowing I wanted dogs myself, I did pick out the microfiber for my sofa. After the dogs were off the sofa, the dog hair wiped right off with a damp cloth. I fluffed up the back cushion and everything was just like new.
I realize that not everyone will have dogs on their sofa. But be it children or pets, the furniture made by your company is made to withstand real life.
I am so pleased with my purchase. Thank you so much.
C. Brown, South Carolina, 11/12/17
We LOVE IT! I'll take better pics with my Canon and post them for a Google review. Thank you!!!!!
Our little parlor is so small, but this furniture is absolutely perfect. Do you like these two shots? I'm going to get one from the other direction too. Besides being beautiful, it is so comfy~!
Thank you for doing such a great job. I've already referred a few friends to your website!
S. Watson, Connecticut, 11/12/17
Hi Cathy - the furniture arrived yesterday ... and is great! The quality is wonderful. And tt fits perfectly in the room! We opened up the sleeper and the upgraded air mattress is so comfy. I think our guests will really like it. And the delivery service was right on time, and the fellows were so polite and very competent. Thank you again! A couple of pic's are attached of the furniture.
K. Villars, Tennessee, 11/8/17
Just received our sofas! They are beautiful! The delivery guys did a great job and quite efficient. Thank you so very much!
B. Cantrell, North Carolina, 10/24/17
Just wanted to tell you that I am very pleased with my new Hughes style chair and ottoman. Please let the people who made this know that their work is appreciated.
K, Walker, Florida, 10//11/17
All is well it arrived and got thru the door without taking the feet off yay! Included is the picture in its new home. I have to say we are very pleased with the quality and its proportions. The seat cushion is firm yet still comfy and the measurements could not make my husband happier.
I had been thinking about custom coach for so long. My husband's giant like size (6' 7" and 300 lbs) makes normal furniture not very comfortable for him. You guys could not have been better at making it work for him but still comfortable and well-proportioned for the rest of us. And the best was it fit thru a 36" front door. I will be sure to give you the highest recommendations to all my friends.
M. Honchock, Pennsylvania, 9/15/17
Note: This is a repeat customer who also ordered from us in 2013.
Hi Cathy. The furniture arrived yesterday. It is perfect, and the dogs love the ottoman as their window seat. Great job, quality furniture and great customer service. I just shared these picture on Facebook and told my friends about CarolinaChair!
S. Smith, New Mexico, 9/1/17
Cathy, we could not be happier with our beautiful new custom Roth style sectional. Our boys think it's wonderful too! The Sunbrella fabric was a must have with these fellows (including husband).
L. Paulsen, Texas, 9/1/17
Note from a customer that bought from us in 2013:
Cathy, I still love my chair and it's so well made I think it will outlast me!
P. Concannon, New York, 8/28/17
Good morning Cathy,
Bruce and I wanted comfortable inviting traditional furniture large enough to accommodate our large and growing family. We chose The Kingsley Style with custom dimensions for our chair and 1/2 to fit our room. We are so pleased with the quality of craftsmanship and the sturdiness of our new furniture. The fabric is soft and comfortable. The height of all pieces offers neck support which is something else we looked for. The 5" cushions give us the extra depth to the pieces we needed to complete the look we were seeking.
We are so pleased.
S. Rogers, Connecticut, 8/25/17
Furniture is delivered. It is everything I had hoped it would be and more I am sure. The delivery service was fantastic. Pictures will go up on Facebook later with carolinachair.com referenced. I cannot thank you enough!
L. Sparr, Pennsylvania, 8/22/17
Note from CarolinaChair: This testimony was written by one of the Price is Right winners of our furntiure. The winner wrote the testimony to her contact (Ashley) at the CBS studio for The Price is Right.
I wanted to send you a picture of my beautiful new Living Room Furniture from CarolinaChair.com. They are a great company to work with. Cathy contacted me after the show aired and I explained that I was on vacation. They waited until I returned home and then we arranged shipment. Cathy even sent a swatch of the material so I could shop for a rug and accessories. I can't tell you how great they were and how beautiful the couch and chair is. The quality and workmanship of the furniture is outstanding. Here are two pictures to share with the Price is Right.
M. O'Hara, California, 8/20/17
Everyone at Carolina Chair has been wonderful. Every question I asked was answered quickly and efficiently. I needed a very customized size sectional that was impossible to find in furniture stores or online. Lucky for me because now I have a custom, well-built sectional that will last much longer than a cheaply made and mass produced piece!
My sectional is comfortable with fiber down covered cushions, extra seat depth, and exact measurements for my family room as well as a made in my custom sourced emerald velvet fabric. My three children and husband all fit perfectly (even our dog and cat) and have enjoyed our movie nights together.
Thank you again CarolinaChair!
M. Borowosky, New York, 8/20/17
We received our loveseat on Tuesday afternoon, and we love it! It's so comfortable, and I am really pleased with the colors. You'd asked me to report back to you about Home Delivery Service. They called me right away, we set up the date, and the guys showed up when they said they would.
I wasn't home, but my husband said they were careful and speedy, so that's really all you can ask for!
p.s. Please add to the testimony that we liked the loveseat so much that we turned around immediately and bought the chairs!
K. Buck, North Carolina, 8/17/17
I just wanted to tell you that I absolutely love my new furniture. It was a very nerve wracking process for me to order and have furniture built sight unseen. I didn't know quite what to expect. I spent a lot of time looking around at Thomasville, Ethan Allen, Crate & Barrel and could not find exactly what I wanted and structured the way I wanted it. I'm sure glad that I took that leap of faith to place the order. You made my dreams come true. Your brother did such a fabulous job on it. It came out way better than I expected. Many thanks to you both.
P. Tria, New York, 8/17/17
Thank you to all of the helpful people at Carolina Chair, including your delivery partner drivers. I spent several years looking for just the right seating group for our living area. One contact with Cathy at your company was all it took to resolve the questions and challenges that we faced in our home. In addition, she made suggestions that improved the design we settled on. We love our sofa and loveseat combo. Thanks again, everyone!
B. Lohry, South Dakota, 8/16/17
I hope you are doing well. We are really loving our beautiful new sectional. It is so pretty and extremely comfortable. too.We could not be happier. Our boys think it's wonderful too! The Sunbrella fabric was a must have with these fellows (including husband).
L. Paulsen, Texas, 8/13/17
I'm so sorry it has taken me so long to get back to you. We have been dealing with some medical issues. We LOVE the sectional and are so pleased with the finished product! It is just what we wanted.
Below is my write up for your website. Thank you so much for all your help.
In a search to replace our high quality sectional couch, that we had had forever, we found Carolina Chair Company online. We could not be more pleased with the results. Living in a Manhattan apartment, we were specific in our measurements and we were able to get exactly what we needed. We were able to customize the fabric, cushion, and arm style. Utilizing Carolina Chair Company’s relationship with Barrow Fabrics, we found exactly the fabric what we wanted. I cannot say enough good things about the customer service. Cathy answered a million and one questions, sent pictures and was extremely helpful guiding us through the process. Ordering online and not being able to sit on the sectional gave us pause, but the finished product, the quality, and the craftsmanship surpassed our expectations. We are so pleased with our new sectional and that we were able to find Carolina Chair Company.
P. Bleichman, New York, 6/10/17
I'm sending you a picture of our sleeper sofa that we put in our sitting room. We are very happy with it! It's craftsmanship and your company's customer service is excellent. Thank you.
A. Herkett, South Carolina, 5/2/17
Thank you for our beautiful new additions to our living room. Everyone loves the color of my couch and chair!!
J. Serraca, Pennsylvania, 4/15/17
So happy to get our ottoman so fast! It is perfect. Thank you and have a great weekend.
K. Cote, Florida, 4/14/17
It took a while for our contractor to finally get the room completed, but our beautiful sofa is now in ---and the color is perfect! While no one has slept on it yet, it is very comfortable for sitting!!
I cannot tell you enough what a pleasure it was to work with you folks!!! You did everything you said you would, and even accomplished the end result sooner than expected!! Thank you, thank you! If I were to "rate" you, you'd get a 5 out of 5!!!
S. O'Donnell, St. Barts (via Florida), 4/11/17
Here are the photos I promised of our denim Carolina Chair sofa at our mountain home in Tabernash, CO. It perfectly sets the casual "put up your feet" vibe that I wanted in our mountain getaway. I will tell you that the guys who moved it in said it is a well-constructed beast of a sofa! Ha!
The last photo is of our house, at the top of the ridge, in the center of the photo.
Thanks to all of you there at Carolina Chair.
T. Kent, Colorado, 3/29/17
We absolutely LOVE our two loveseats! We would like to put an ottoman in the same room (not with the loveseats) in the same color (yes, I recognize dye lots could be different...however it will not be used with the loveseats). I would like to order the Byron Ottoman in Microdenier Omaha Marine with a skirt.
I am a most satisfied returning customer! :)
Notice how the loveseats brighten up the room? We think they are perfect in every way!
K. Hitchens, Indiana, 3/28/17
Well, now it has been about 3.5ish years since I got my sectional and I still love it. I bought it to fit a certain room. Well, I just moved and was worried that my beloved sofa would not fit but my gosh it looks fabulous. Due to the fact that it is in an open room, I am wondering if I can order a bunch of the nailheads so that an upholsterer can put them on the side and back of it along the bottom to continue how it looks on the front. I have attached what I think is the final quote that I had, but I do know the nailheads would not have changed and it says: 15/16" #1050 nailheads - old gold z finish. I can count up an estimate of how many I will need also unless y'all can estimate it based on me telling you where they will go. I am attaching a photo of it in my new house. I am not sure I have the pillow thing just right but it's good enough for now. Depending upon how much they cost, I may also order enough to go along the top on the back as well, but let me know if this is possible! I hope all is well!!
J. Smith, Georgia, 2/21/17
I'm sorry I haven sent this earlier to you! Here is my testimony.
I love my couch handmade by Carolina Chair. It was hard to choose from the many styles and fabrics that they offered, but after much contemplation, I decided on the Hall. Because my feet hung over the bottom of most chaises I sat in, I asked Carolina Chair to add 6 inches and it's a perfect fit and is so comfortable! The quality of their work is outstanding and their customer service was excellent. Thank you so much for making my dream couch come true. As you can see, my little beagle Meggie loves it too!
K. Lawrence, North Carolina, 2/14/17
The chair arrived and the fellas delivering were very nice. We love the chair and the size is perfect. It’s really a wonderful piece of furniture. I am enjoying it as I type this.
The chair and a half replaced a worn but loved chair of similar size. I've been looking for a suitable replacement for a long time, but nobody had a chair of similar size and depth. Stumbling across your web site ended my search. Allowing me to take an existing design and modify it to my exact specifications, at very reasonable cost, is really a service I have not found elsewhere.
The chair is placed in our den where it will see a lot of use on a daily basis. Thanks for being so easy to work with.
D. Olitsky, New York, 2/4/17
Good Morning Cathy,
I just wanted to share a picture of our amazingly comfortable custom made sectional from Carolina Chair! When I first started researching high quality, well-constructed furniture I began to realize just how bad the quality truly is in the furniture industry; not to mention the price defiantly did not match the quality. It wasn’t until I came across CarolinaChair.com that I knew I had found the right place. You were so extremely helpful and answered any questions I may have had.
The process of customizing the sectional was simple and every detail was attended to. The sectional fabric was perfect and the extra depth was exactly what I was looking for to enjoy lazy days on a sectional that feels like a cloud.
Thank you and your brother for all the guidance and help with creating our dream sectional.
D. Carter, Florida, 2/1/17
We received the sofa today and we are so pleased with it. It's a heavy one which is exactly what we would expect from a sofa that's made from quality hard wood vs. plywood. The colors match our living room so well. The fabric is wonderfully soft to the touch. The comfort is so amazing. We can tell that we're not just sitting on cheap springs that will only last a year or two. So many compliments to you and Carolina Chair. We will keep you in mind if we need any furniture in the future.
BTW.... When I found Carolina Chair we were simply searching the internet for a quality made sofa with coil springs, a strong wood frame and a color that matched our living room. We were shocked to see a Carolina Chair living room group advertised on The Price is Right just two days ago. Nobody we knew had ever heard of your company. A couple of guest were over today and were also amazed by the comfort of your sofa. We encouraged them to check you guys out if they are looking for quality made furniture in the future.
Thank you again.
J. Burmood, Arizona, 1/31/17
I received the sofa on Friday and I could not be happier. The delivery people were professional and worked with me because I had a problem with my elevator. I have already received compliments on the sofa. It has a sleek profile that is perfect for a small New York City apartment. I would definitely recommend your company. Thank you for your assistance with the customization. The sofa is sturdy, yet comfortable.
L. Hines, New York, 1/15/17
Sorry for delay in sending picture. There was the move and then holidays. I love the couch. Color is perfect. Many compliments. Thanks for your fabulous service.
E. Lewin, Connecticut, 1/6/17
So sorry it has taken so long to get back to you regarding the fabulous custom sectional you helped create, but it has just, this morning, been unpacked and placed in its new home.
The process began when a friend of mine wanted to replace a sectional sofa that he had in his home in St. Thomas, USVI. It needed to be large enough to fill the great room yet durable enough to hold up to the elements in a tropical climate. He asked me to help him in his search and I found your web site and was very impressed with the ability to customize the product and the solid construction detailed on your web site. After taking some measurements on the sofa to be replaced, and several conversations with you, I finally decided on the Crawford style sectionals with the corner wedge and the Roth style ottoman. The customization allowed for the seat and overall depth to be increased by 4.5”, the seat cushion borders to be increased to 5”, change to the border box back cushions and resize the ottoman to the total depth of the sofa and crate a loose ottoman cushion. We also decided on the fiber-down package and the Sunbrella sailcloth fabric.
This was a substantial purchase to be making sight unseen, but you delivered everything you promised! I have only seen a picture of the finished product but my friend said “It’s super comfortable, very good quality and the color is perfect. I would recommend Carolina Chair to others.”
I have attached a photo of the sectional in it new home.
Thank you! It was a pleasure working with you and I, too, will recommend you whenever the opportunity arises.
P. Joyce, St. Thomas, USVI, 1/2/17
Thank you and your team so much for your excellent customer service! We're very happy with the sectional, and I will be recommending Carolina Chair to any friends who are in the market for new furniture.
I'm sorry this has taken so long, but I wanted to respond and write a review/story below if you wanted to use it as a testimony--also a couple of pictures are attached.
Hope you had a wonderful holiday!
S. Bacue, Pennsylvania, 1/2/17
When I started this process, I would rather have had a root canal than buy something as substantial as a sofa online. So, we bought a sofa that we physically saw and sat on and liked best from a good manufacturer, even though it was a bit smaller than the sectional we were replacing. Forward one year and the entire family was miserable and complaining. Our sofa simply did not fit our lifestyle at all. And so the hunt began anew….we found something that seemed to be similar to what we wanted, but the quality was highly lacking. During this process, I seemed to keep coming back to the Carolina Chair website.
I finally decided in my desperation that no one made what I really wanted. Moreover, I didn’t want to pay for another sofa that we would simply grump about. I finally called you to inquire about the possibility of making my “family pad” - a substantial sofa in 2 pieces that together would total 108” long and 54” deep. Your patience and advice while I decided upon details and fabrics was kind, highly capable, and greatly appreciated! (To others, if you are unsure about a fabric, pay to have a full yard sent. It’s not much and was well worth getting a better feel for the fabric and color as well as having something to match.) I was still nervous but took the plunge.
Your manufacture and delivery was about 2 weeks faster than you had originally told me, which was tremendous for a fully custom piece. The delivery guys were great as well. And, then we had our sofa! It is beyond fabulous. It sits and lounges incredibly well. The entire family plus the cat (who can take up way more than his share of space) can now pile on together and curl up for family reading or movie time. The foam seat backs keep the sofa looking well-tailored for something this big, and the workmanship and detail are simply exceptional My son refuses to get of if it when he is home and calls it “the best sofa ever”. It is simply perfect for what we wanted If I ever need more upholstered furniture, you will be the first folks I seek out!
My only complaint is my own fault and may serve as another note to others - I chose not to order pillows because I was still deciding what I wanted and, with my yard swatch in hand, did find pillow covers that I love. I discovered upon delivery that Carolina Chair’s throw pillows use a fill that is more substantial and higher quality than anything we have or have been able to find! I have fabulous covers, but my husband is now asking me when I will call to see if I can get them to make inserts for us.
Thank you for everything!
V. Sitterle, Georgia, 12/21/16
Sorry it took so long but here are pics of our beautiful Sofa, made by Carolina Chair. Excellent craftsmanship ship, and so nice to sit on with awesome back support.
Buy from Carolina Chair. The price may be a little more than the big box furniture stores, but you only ever buy one piece of furniture!
D. Byrne, Florida, 12/5/2016
Good Morning Cathy,
I finally got my sofa and ottoman. I love it. The color is perfect and it is well constructed. I'm happy I found your company on line.
The only downside was how long it took to get it. The delivery guy had his first time driving in Manhattan which he said was terrifying. Poor guy.
Best wishes to you and your staff,
J. Reed, New York, 11/10/16
Here’s the photo as promised. The sectional is installed, comfortable and perfect for the space! We love it!
K. Uhl, California, 11/1/16