We are very happy with our new sofa, everything is looking great and I can see that it is well made. The delivery guys were very professional. Attached is a photo we took the day it came. I will send another when I have tables, lamps and pillows to finish it off.
M. Barrett, New York, 10/20/16
Thanks for the beautiful couch. Most of my decisions were based on durability. This couch will get used by many family members including little active grand-kids and needs to be able to able to handle a high level of use. That's why I chose an additional center "foot", the extra cushion wrap and additional thickness. The single seat cushion makes "lost" item minimal.
I also want to add that the experience was very positive. From the selection process to the delivery, everything went very smoothly. The quality is superior and the delivery was flawless. The delivery man even placed the throw pillows and "chopped" the centers ( like designers do-made me chuckle). I would not hesitate to order again.
J. Gatlin, Louisiana, 10/12/16
It took a bit to get here...came today...the delivery guys could not have been nicer!
Happy customer, once again! Thank you!
(note from CarolinaChair: D. Lane is a repeat customer first ordering from us in 2004)
D. Lane, Massachusetts, 9/20/16
Hi Cathy, the sofa and ottoman came today and are perfect! Also, D and D couldn't have been better. They called several times to set up delivery, to let me know they had to change the day and again when they were in the area to deliver. They unpacked everything outside and then carefully cleaned up at the end, so I didn't have to recycle anything. Great work all around! Thanks so much.
V. Baggia, New Hampshire, 9/16/16
What a great experience! The sofa is beautiful. My client is ecstatic. Robert & Billy with Home Delivery Service were wonderful. I look forward to working with you again.
H. Brown, Georgia, 9/15/16
The three loveseats arrived on September 5th and they are in perfect condition. The indoor Sunbrella fabric is just what we need in our south facing living room with a large glass window. We love the texture and color of the Linen Chili fabric. Thank you for sending us so many samples so we could make a great decision!
The two men that made the delivery for D & D Delivery were very courteous and friendly.
Thank you for a great furniture buying experience!
P. Gray, Wyoming, 9/12/16
Please post my remarks on your website as I want others to know how highly I regard your company. It has been an absolute pleasure doing business with you. All the claims you make on the website about your producing a quality product are unquestionably true.
I was in the market for a couch and matching loveseat but couldn’t find what I was looking for in furniture stores. Being short in stature, I was not comfortable sitting in most of the very deep couches shown today. Also I couldn’t trust how some of the popular sofas were actually constructed. And, I wanted a longer loveseat than is typically sold in stores (70” vs 60”) to match a longer couch. When I first came upon your website, I was dubious about buying a sofa sight-unseen. We are conditioned to be cautious about claims we read online now-a-days. A friend tried to talk me into going with a name brand such as Henredon. I was fortunate enough though to visit your plant during a trip to North Carolina and I was sold. Carolina Chair was the company for me. I was also impressed by an article written in the Wall Street Journal about the new internet approach to furniture buying which had only good things to say about Carolina Chair. The author of the article is still happy with her purchase from you after 13 years!
It took me months to decide on the exact style I wanted. At first I was going to have you copy a sofa I saw in a picture. When I was at the plant, your brother pointed out that what I wanted was so close to the Henley sofa, that I decided that was what I would get. After deliberating over many fabric choices, I asked you to special order a Barrows fabric (Allocate Linen) which I am wild about. If anyone is looking for a neutral, sturdy, linen-looking fabric, this is the one to consider. I have dogs and it is important to have a fabric that will hold up to a golden retriever. At last, the delivery service called to set up an appointment (I don’t know how you can provide free delivery but you do). When I first saw the couches, I was close to tears. They are beautiful. The workmanship is excellent. I don’t buy new sofas very often. My old ones (Henredon) were 47 years old!
I am totally impressed with Carolina Chair and, whole-heartedly and with great enthusiasm, recommend you to anyone wanting to buy new sofas or chairs. Many, many thanks.
L. Vogel, Arizona, 9/10/16
Just LOVING how our sectional looks in the living room! Everything is just how we pictured and the quality is fantastic. The delivery guys were also wonderful (on time, fast, and very friendly). It has been a pleasure working with your company and we will definitely be repeat customers!
p.s. I've sent pictures to my husband in Korea and he just loves it too. Says he can't wait to get back home next summer and be able to enjoy it too!
A. Sara, Florida, 9/9/16
This was some of the best customer service I've ever had. Wish everybody was like you and your company. Keep it up!
(note from carolinachair.com: this customer purchased a replacement Air Dream bladder from us and was commenting on our email communication throughout the process)
B. Conley, Florida, 9/7/16
I’m so sorry it’s taken me months to get this photo to you. Time flies!
Here’s a brief testimony:
We love our new sectional! Cathy and the rest of the crew at CarolinaChair were super helpful and patient with helping me design the perfect sectional for our bonus room. We opted for a bunch of variations and upgrades, and Cathy’s input was essential. We couldn’t be happier with our choices and for working with CarolinaChair!
K. Weller, North Carolina, 8/23/16
Just realized I forgot to email you to say I love my sectional! It came yesterday (delivery guys were great by the way) and wow, it sits so nice. My current sofa is 15 years old and pretty soft now. I forgot how great new furniture feels.
I didn't expect to see zippered cushion covers! I thought you'd use that material to encase the foam. And I especially didn't expect to see another fabric encasing the foam. That's a mark of high quality. I grew up visiting Ethan Allen, Drexel and Pennsylvania House showrooms with my mom and I'm so pleased to see a manufacturer carrying on the fine build quality those storied brands have long since abandoned. I would recommend CarolinaChair to anyone.
Thanks for being so great to work with.
C. Truett, Michigan, 8/5/16
Hello, Cathy, my friend! It's been about 8 months since we took delivery of our sofa --- and it still looks as firm and beautiful as the day it arrived!! It is used daily by Doug, the 2 dogs, and me - and it couldn't be more comfortable and durable. Thank you, your brother, and your entire team for the great craftsmanship and customer service.
We look forward to our next purchase!
H. Chapple, North Carolina, 6/27/16
It's been about 6 months since our couch has been delivered and we're still in love. I finally got a picture of the couch that I love as much as the couch. Everyone who has sat on it has remarked how firm and comfortable the couch is. The recommended additions really made the couch very sturdy. Everything is holding up amazingly well. My husband's man chair that we bought elsewhere (a twin sleeper chair) isn’t going to last much longer. I'll definitely come back to Carolina Chair when it's time to replace his chair.
Thanks so much!
M. Bedford, New York, 6/21/16
We received the sofa today and it really is more than what we expected. It looks fantastic the whole experience has been wonderful from ordering too final product and delivery. I will recommend Carolina Chair to everybody I know looking for furniture. Enjoyed the whole experience much better then dealing with a furniture store and sales people trying to push whatever they need to get rid of for inventory. Or even settling for something you may not exactly want because they don’t have it. With Carolina Chair we got everything we wanted and made some changes to overall length and depth for comfort and to fit our space. Changed to the ultra-support package to handle the weight on the couch since we are not exactly small people. I will be calling to get a chair and ottoman made next to go with the sofa, again thanks so much for the beautiful sofa and truly an easy and enjoyable buying experience.
D. Wandland, North Carolina, 6/20/16
Before finding you, I looked all over for a couch that met the specifications I was looking for. I knew I wanted a sectional, but the perfect one simply did not exist. After getting your samples and choosing the perfect fabric for my family, I knew it would be beautiful.
Little did I know it would be PERFECT! I couldn’t be happier with the finished product. I was a bit nervous I had gotten carried away with the dimensions and anxiously awaited the delivery. The delivery men were very quick and had everything set up in a few short minutes. My family was there to have the first sit and my little sisters loved it. The fabric is even softer than I expected and we have already had movie nights with friends who also love it.
This past week, the neighbors stopped by to say hello and her first reaction was “Tell me about this couch. It’s so pretty." I happily informed her that CarolinaChair made it and to see you all if they were in the market for a new couch. Thank you so much for your help during the process and for a custom made, all American piece of furniture that will last for many years to come!
B. Buckner, North Carolina, 6/7/16
The couch was delivered today!!!!! It's beautiful and we love it. Could NOT be happier. Thank you!
Are we still able to order a slip cover for it? We want to protect it - it is so nice.
I will definitely write about it for your custom page. :-)
J. Fitzgerald, Wisconsin, 5/28/16
I wanted a sofa that was the center of attention without being too overbearing. I felt a deep purple would complement the rest of my color scheme well. It is a conversation piece (and will be sure to draw attention to your company). I'm totally in love with it. And it's super cozy too.
Note from CarolinaChair: Nastassja is a repeat customer from 2013. Love our repeat customers!
N. Olsen, Arizona, 5/20/16
Hi Cathy. Delivery of sofa completed. Looks great. Material received Monday. Thank you on both accounts.
Note from CarolinaChair: Frank is a repeat customer from 2003.
F. Nelson, New Jersey, 5/18/16
The furniture is still looking great (except for the cat hair!). I am so grateful for that. The couch and chair have had constant use and still look like new.
Note from CarolinaChair: Pat is a repeat customer from 2011 (photo of her furniure above before it left our plant). She called to order throw pillows for another piece of furniture in her home.
P. Difranco, New York, 5/17/16
We are very pleased with the sectional - it speaks "quality." The fabric and color are excellent and it's very comfortable. Good work!
T. Schmidt, California, 5/6/16
We just wanted to let you know our couch arrived on time and in perfect condition. The entire process from choosing the style and fabric to the ordering and finally the delivery was a pleasure. You were very helpful and always accessible to answer our questions and concerns. The couch is perfect. It is so well made and suits our home perfectly. I would tell anyone to use you!
Thanks again! I wish I needed another piece of furniture! Happy in Kennett Square.
M. Martino, Pennsylvania, 4/29/16
The furniture is in place and it is absolutely everything I hoped for. It fits exactly and is made beautifully.
You and your team did an outstanding job from the design to delivery.
Ordering a sectional online, without first trying it out was frightening, will it be comfortable, will it be made correctly, will I like it? All of the before mentioned questions have been answered with a resounding, YES.
Thank you for answering all of my emails quickly. Thank you for your suggestions regarding the extra padding in the cushions and especially thank you for getting the sectional here before I needed to go back north for the summer.
We are definitely more than pleased with our experience.
G. Knotterus, Florida, 4/27/16
Hi Cathy. The sofa delivered and looks great! No issues with damage and set-up was speedy. The fabric is wonderful and all the extra seating will be a bonus. Now if I can just keep the dog off it until after rental season.
Thanks for the great customer service and high quality piece. Love that it's made in the USA. Will send pictures after the old sofas are picked up for donation.
J. Young, South Carolina, 4/14/16
We've only had the sofa for a few days, but it is an immeasurable improvement over what we were putting ourselves through. The delivery company somehow managed to fit all three pieces through the front door of our 15 foot-wide townhome without a scratch. We can't wait to have people over to try it out. I've attached a before and after photo of what used to be there and what's there now. I'll be sure to tell anyone I meet that's in the market for new furniture about you guys.
Thanks so much for everything!
B. Bradford, Virginia, 4/14/16
It is everything we hoped for :). A couple of bright pillows and the room is complete. Thank you for a wonderful job.
S. Amey, North Carolina, 3/26/16
We are pawsitively happy with our new "Family Lounger". The craftsmanship and southern hospitality was greatly appreciated in this world of impersonal service. We will have pictures sent later when Dad can get off the Lounger. Now all 5 of us can have a bonding time and Dad does not have to sit on the floor.
Thanks a lot,
Maxie, Georgie, Ollie and oh our two legged human parents, Cathy and Daryl say thank you, too.
D. Gossett, North Carolina, 3/19/16
Oh my goodness....I love my new chairs! They are just beautiful and perfect. So wonderfully made! Thank you.
They arrived in perfect condition (with the extra fabric- thank you) and did not even have any funny smells common with new furniture.
Love and Light,
L. Goodwin, Virginia, 3/4/16
Our sleeper and chair and a half were delivered late this morning. The pieces are exceptional and look fabulous in the rooms. My husband and I are very pleased with the quality and service we've received from you and the folks from Carolina Chair. I can't believe we ordered these online, sight unseen, from pictures and a small swatch of fabric! They look better than anything we've seen while shopping at the local stores.
The delivery men were courteous and professional. They were prompt and called us a half hour ahead of their arrival.
Thank you and the Carolina team...we love our new furniture!
L. Cardillo, Florida, 2/24/16
(Note: testimony from a repeat customer right here in North Carolina. They just placed their order for furniture for their South Carolina beach home. I attached a photo of their first sectional and will update this testimony once we finish manufacturing the furniture for their beach home. Thank you John and Sandy for coming back to us. We have many repeat customers and so appreciate them).
Cathy, Thanks so much for you and your brother’s help with the loveseat and sofa order. The quality of your product, responsiveness to questions, flexibility to accommodate specific needs and your positive customer service really makes for an overall positive experience.
It is great working with you again.
J.and S. Watkins, North Carolina, 2/24/16
Sorry for the delayed response. The sectional is great. So glad to have a couch again. Thank you for getting this done so quickly! Have a good weekend.
S. Heminway, Tennessee, 2/19/16
Cathy, my folks and my brother were also custom furniture builders for most of my life. My mother was a designer and my father and brother built what she sold as well as other designers. My brother still does some building but he was not an option for me on this project. My dad is almost 86 years old and he is now blind. Before I placed my order with you I went over with him everything you published on your web site. I am 60 years old and this is the first piece of upholstered furniture I have ever bought from anyone. Dad built everything I ever had in my home in the way of upholstered furniture. Even headboards and drapes came from his shop. Before finding you I looked at all of the franchise stores and I looked at all of the high end furniture stores in my area but could not find anything I was willing to spend my money on or, I felt the price was too high for the quality of product offered. My sister has been through the same thing.
My sofa arrived this morning. I am very pleased. The tailoring of the piece is a joy to see and the feel of the "seat" is wonderful. I could not be happier. I am especially pleased with the way the skirt lays around the bottom of the sofa and the way the box cushions are so crisp. I expect that this will be the last sofa I ever buy. I intend to enjoy it for years to come. I can't wait to show it off to my friends and family.
Thank you for a fine piece of furniture.
P. Nuckolls, Texas, 2/16/16
It's been awhile! I am still loving my custom sofa, which is still so cozy. The mattress with the inflatable chamber is still going strong and extremely comfy. I'm a happy customer! I've told so many people about your work. My mother-in-law may actually become a customer soon. :)
Since you folks make such great cushions and pillows, I was wondering about the following: I have two vintage armchairs that still look great, but their cushions bit the dust (literally: the ancient foam looked like a box of Captain Crunch got crushed inside (ha ha) and I've been limping along with thin feather inserts that need constant plumping to be even remotely comfortable. Do you guys make replacements cushions for existing seat covers? If I sent the covers to you, could you make new, beautiful, plump cushions for them? I'm not yet sure what the best filler option would be, but maybe you'd give me some advice on that.
Hope you are having a happy, healthy, prosperous 2016!
Note: this is a customer who purchased from us in 2010.
H. McCormick, New York, 1/8/16
Happy New Year, Cathy.
I wanted to send you a short note to tell you about the wonderful delivery we received on Dec. 18. The couch is beautiful! It looks amazing in our family room. It arrived just in time for all the Christmas guests we had visiting us.
I took a couple of photos and they are attached here. We are very happy with the couch and thoroughly enjoyed working with you to create it.
The dimensions were exact! So much so that the delivery guys commented on how it fit perfectly into the space we had marked off with tape. The color you helped me choose is perfect as well.
J. Dias, Georgia, 1/5/16
The new sectional has arrived! It fit through our old home's doorways with ease and fits perfectly into the area we planned for it. Thank you so much for all your help to get the dimensions just right. It is so beautiful and so very comfy. We have already enjoyed a couple of cozy movie nights snuggled up on it. Best of all- the whole family fits!
With much appreciation,
P. Comberg, Virginia, 11/21/15
After my wife and I had explored stores and online furniture manufacturers looking for a sleeper sofa, we decided to purchase one from Carolina Chair. We feel so fortunate that we chose your firm!
The sofa is not only beautiful but unbelievably comfortable. The sleeper bed that unfolds from the sofa is plush, easy to open, and extraordinarily well made. In fact, we liked the sofa so much that we also bought a matching chair which we love as well.
In addition to the fact that your furniture is so attractive and of such impeccable quality, we found that your personal "touch" and responsiveness to all our questions was very helpful. We have recommended your company to our friends and will order furniture again from you should the need arise. Thanks again.
M. Orfinger, New York, 11/15/15