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Our Customers Love Us!

 

"... inevitably, we turned to the Internet. We used Google to find an eight-way, hand-tied sectional—and a vendor, CarolinaChair.com. It advertised its quality construction, free shipping and 30-day-money-back guarantee: They will pay the cost of shipping for a return, excluding items made with custom fabrics, within the first 30 days. And the prices for sectional sofas were about $1,000 to $2,000 cheaper than those in the stores ... On Nov. 12, Chad sent us an e-mail saying the fabric had been received and that we should receive the couch by Dec. 21. On Nov. 25, we noticed that the credit card had been charged, meaning the furniture had been shipped. On Dec. 5, a local delivery company called to set up a delivery time. The delivery guys said they would come between 9 and noon on Dec. 1—they showed up promptly at 9:30 a.m. And the sofa was beautiful." Read the complete article

 

Julia Angwin - staff reporter for The Wall Street Journal

Read more from our customers! (Photos are positioned above the testimony. Testimonies from previous years can be accessed underneath this testimony box.)

 

 

 

Happy Customer!

 

You might be interested in how I came to purchase from Carolina Chair.  I looked at their website and even got swatches back on 2009 but was a bit worried about getting something sight unseen and wasn't sure I could afford it.  So I didn't.  Instead, my husband and I bought an Ikea Karlstad sofa which was almost too big for our 1909 house.  I even paid for a second set of covers, and assembly both the first and second times was a complete nightmare.  The worst thing about the Ikea sofa was that you sank down so it was about 12 inches above the floor, and I could hardly drag myself up.  Thus I decided to look around again 10 years later.

 

So…. this year went back to  the website and by this time there were many photos of jobs done and I particularly liked the pictures of the way they made the pieces.  Swatches came very quickly and I made up my mind when I found I could order 2 love seats and a center corner to make a slightly more compact sectional to fit our space just as we wanted it.

 

Only gripe I had was the delivery time as they shipped on June 23 and it took until today, July 18 to get the sofa delivered.  However, I Iive in Portland, Oregon, so they had a long trip.  This was not the fault of Carolina Chair as they had the work done very promptly and I'm sure if we lived closer to NC it would have been a lot faster.

 

 I want to mention the packing.  Each piece was individually packed in huge pieces of bubble wrap, then placed in a huge cardboard box so they were completely protected and arrived in excellent condition.  The delivery men who were very professional unpacked everything and took away the packing materials, as well as set up the couch for us in less than an hour.

 

Our sectional sofa is quite elegant looking and fits perfectly into our rather small home.  I purchased the clamps to hold the pieces together, but unlike the Ikea model which you really can't take apart, these 3 pieces are sturdy and can be moved around, so I decided not to use the clamps so we can move the pieces to clean under them (every once in a while…)

 

Quality of this item is really excellent.  My grandparents and parents always had very good quality furniture, and these look just the same.  The cushions are firm, and if you sit on the crack between the cushions you don't sink down, so it's comfortable for naps.  The ottoman really doesn't leave enough room for us in our space so we put it behind the sofa to use to store blankets and throw pillows on.

 

Everything was done as promised, and I believe it really was wholesale priced compared to what you'd have to pay if you ordered elsewhere.  I believe I have purchased an elegant, simple, well made and useful piece of furniture.  I am sure that if I went to a furniture store I'd pay a lot more, and also before purchasing I looked extensively online before coming back to Carolina Chair:  Wayfair, Pottery Barn etc. and found nothing to compare.  So, I hope this helps you.

 

And again I thank all who made this come about, Cathy Fry in particular.

 

C. Zachary, Oregon, 7/16/17

Hi Cathy,

 

I'm so sorry it has taken me so long to get back to you. We have been dealing with some medical issues. We LOVE the sectional and are so pleased with the finished product! It is just what we wanted. 

 

Below is my write up for your website. Thank you so much for all your help.

 

In a search to replace our high quality sectional couch, that we had had forever, we found Carolina Chair Company online. We could not be more pleased with the results. Living in a Manhattan apartment, we were specific in our measurements and we were able to get exactly what we needed. We were able to customize the fabric, cushion, and arm style. Utilizing Carolina Chair Company’s relationship with Barrow Fabrics, we found exactly the fabric what we wanted. I cannot say enough good things about the customer service. Cathy answered a million and one questions, sent pictures and was extremely helpful guiding us through the process. Ordering online and not being able to sit on the sectional gave us pause, but the finished product, the quality, and the craftsmanship surpassed our expectations. We are so pleased with our new sectional and that we were able to find Carolina Chair Company. 

 

Best,

 

P. Bleichman, New York, 6/10/17

Hi Cathy,

 

I'm sending you a picture of our sleeper sofa that we put in our sitting room.  We are very happy with it!  It's craftsmanship and your company's customer service is excellent.  Thank you.

 

Kind regards,

A. Herkett, South Carolina, 5/2/17

Cathy,

 

Thank you for our beautiful new additions to our living room. Everyone loves the color of my couch and chair!! 

 

Thank you

 

J. Serraca, Pennsylvania, 4/15/17

 

So happy to get our ottoman so fast! It is perfect. Thank you and have a great weekend.

 

K. Cote, Florida, 4/14/17

Hi, Cathy,

 

It took a while for our contractor to finally get the room completed, but our beautiful sofa is now in ---and the color is perfect!  While no one has slept on it yet, it is very comfortable for sitting!!

 

I cannot tell you enough what a pleasure it was to work with you folks!!! You did everything you said you would, and even accomplished the end result sooner than expected!!  Thank you, thank you! If I were to "rate" you, you'd get a 5 out of 5!!!

 

Best regards, 

S. O'Donnell, St. Barts (via Florida), 4/11/17

Hi, Cathy!

 

Here are the photos I promised of our denim Carolina Chair sofa at our mountain home in Tabernash, CO. It perfectly sets the casual "put up your feet" vibe that I wanted in our mountain getaway. I will tell you that the guys who moved it in said it is a well-constructed beast of a sofa! Ha! 

 

The last photo is of our house, at the top of the ridge, in the center of the photo.

 

Thanks to all of you there at Carolina Chair.

T. Kent, Colorado, 3/29/17

 

We absolutely LOVE our two loveseats! We would like to put an ottoman in the same room (not with the loveseats) in the same color (yes, I recognize dye lots could be different...however it will not be used with the loveseats). I would like to order the Byron Ottoman in Microdenier Omaha Marine with a skirt.

I am a most satisfied returning customer! :)

 

Notice how the loveseats brighten up the room? We think they are perfect in every way!

 

K. Hitchens, Indiana, 3/28/17

Hi Cathy!

 

Well, now it has been about 3.5ish years since I got my sectional and I still love it. I bought it to fit a certain room. Well, I just moved and was worried that my beloved sofa would not fit but my gosh it looks fabulous. Due to the fact that it is in an open room, I am wondering if I can order a bunch of the nailheads so that an upholsterer can put them on the side and back of it along the bottom to continue how it looks on the front. I have attached what I think is the final quote that I had, but I do know the nailheads would not have changed and it says: 15/16" #1050 nailheads - old gold z finish. I can count up an estimate of how many I will need also unless y'all can estimate it based on me telling you where they will go. I am attaching a photo of it in my new house. I am not sure I have the pillow thing just right but it's good enough for now. Depending upon how much they cost, I may also order enough to go along the top on the back as well, but let me know if this is possible! I hope all is well!!  

J. Smith, Georgia, 2/21/17

Hi Cathy,

 

I'm sorry I haven sent this earlier to you! Here is my testimony.

 

I love my couch handmade by Carolina Chair. It was hard to choose from the many styles and fabrics that they offered, but after much contemplation, I decided on the Hall.  Because my feet hung over the bottom of most chaises I sat in, I asked Carolina Chair to add 6 inches and it's a perfect fit and is so comfortable! The quality of their work is outstanding and their customer service was excellent. Thank you so much for making my dream couch come true. As you can see, my little beagle Meggie loves it too!

 

K. Lawrence, North Carolina, 2/14/17

Cathy,

 

The chair arrived and the fellas delivering were very nice. We love the chair and the size is perfect. It’s really a wonderful piece of furniture. I am enjoying it as I type this.

 

The chair and a half replaced a worn but loved chair of similar size. I've been looking for a suitable replacement for a long time, but nobody had a chair of similar size and depth. Stumbling across your web site ended my search. Allowing me to take an existing design and modify it to my exact specifications, at very reasonable cost, is really a service I have not found elsewhere.

 

The chair is placed in our den where it will see a lot of use on a daily basis. Thanks for being so easy to work with.

D. Olitsky, New York, 2/4/17

Good Morning Cathy, 

 

I just wanted to share a picture of our amazingly comfortable custom made sectional from Carolina Chair! When I first started researching high quality, well-constructed furniture I began to realize just how bad the quality truly is in the furniture industry; not to mention the price defiantly did not match the quality. It wasn’t until I came across CarolinaChair.com that I knew I had found the right place. You were so extremely helpful and answered any questions I may have had.

 

The process of customizing the sectional was simple and every detail was attended to. The sectional fabric was perfect and the extra depth was exactly what I was looking for to enjoy lazy days on a sectional that feels like a cloud.

 

Thank you and your brother for all the guidance and help with creating our dream sectional.

D. Carter, Florida, 2/1/17

Hi Cathy,

 

We received the sofa today and we are so pleased with it. It's a heavy one which is exactly what we would expect from a sofa that's made from quality hard wood vs. plywood. The colors match our living room so well. The fabric is wonderfully soft to the touch. The comfort is so amazing. We can tell that we're not just sitting on cheap springs that will only last a year or two. So many compliments to you and Carolina Chair. We will keep you in mind if we need any furniture in the future.

 

BTW.... When I found Carolina Chair we were simply searching the internet for a quality made sofa with coil springs, a strong wood frame and a color that matched our living room. We were shocked to see a Carolina Chair living room group advertised on The Price is Right just two days ago. Nobody we knew had ever heard of your company. A couple of guest were over today and were also amazed by the comfort of your sofa. We encouraged them to check you guys out if they are looking for quality made furniture in the future.

 

Thank you again.

J. Burmood, Arizona, 1/31/17

Cathy, 

 

I received the sofa on Friday and I could not be happier. The delivery people were professional and worked with me because I had a problem with my elevator. I have already received compliments on the sofa. It has a sleek profile that is perfect for a small New York City apartment. I would definitely recommend your company. Thank you for your assistance with the customization. The sofa is sturdy, yet comfortable.

 

L. Hines, New York, 1/15/17

 

Sorry for delay in sending picture. There was the move and then holidays. I love the couch. Color is perfect. Many compliments. Thanks for your fabulous service.

 

E. Lewin, Connecticut, 1/6/17

Hi Cathy,

 

So sorry it has taken so long to get back to you regarding the fabulous custom sectional you helped create, but it has just, this morning, been unpacked and placed in its new home. 

 

The process began when a friend of mine wanted to replace a sectional sofa that he had in his home in St. Thomas, USVI.  It needed to be large enough to fill the great room yet durable enough to hold up to the elements in a tropical climate.  He asked me to help him in his search and I found your web site and was very impressed with the ability to customize the product and the solid construction detailed on your web site.  After taking some measurements on the sofa to be replaced, and several conversations with you, I finally decided on the Crawford style sectionals with the corner wedge and the Roth style ottoman.  The customization allowed for the seat and overall depth to be increased by 4.5”, the seat cushion borders to be increased to 5”, change to the border box back cushions and resize the ottoman to the total depth of the sofa and crate a loose ottoman cushion.  We also decided on the fiber-down package and the Sunbrella sailcloth fabric. 

 

This was a substantial purchase to be making sight unseen, but you delivered everything you promised! I have only seen a picture of the finished product but my friend said “It’s super comfortable, very good quality and the color is perfect.  I would recommend Carolina Chair to others.”

 

I have attached a photo of the sectional in it new home.

 

Thank you!  It was a pleasure working with you and I, too, will recommend you whenever the opportunity arises.

 

Happy holidays,

P. Joyce, St. Thomas, USVI, 1/2/17

Hi Cathy,

 

Thank you and your team so much for your excellent customer service!  We're very happy with the sectional, and I will be recommending Carolina Chair to any friends who are in the market for new furniture.

 

I'm sorry this has taken so long, but I wanted to respond and write a review/story below if you wanted to use it as a testimony--also a couple of pictures are attached.

 

Hope you had a wonderful holiday!

 

Warm regards,

S. Bacue, Pennsylvania, 1/2/17

Dear Cathy,

When I started this process, I would rather have had a root canal than buy something as substantial as a sofa online. So, we bought a sofa that we physically saw and sat on and liked best from a good manufacturer, even though it was a bit smaller than the sectional we were replacing. Forward one year and the entire family was miserable and complaining. Our sofa simply did not fit our lifestyle at all. And so the hunt began anew….we found something that seemed to be similar to what we wanted, but the quality was highly lacking. During this process, I seemed to keep coming back to the Carolina Chair website.

I finally decided in my desperation that no one made what I really wanted. Moreover, I didn’t want to pay for another sofa that we would simply grump about. I finally called you to inquire about the possibility of making my “family pad” - a substantial sofa in 2 pieces that together would total 108” long and 54” deep. Your patience and advice while I decided upon details and fabrics was kind, highly capable, and greatly appreciated!  (To others, if you are unsure about a fabric, pay to have a full yard sent. It’s not much and was well worth getting a better feel for the fabric and color as well as having something to match.) I was still nervous but took the plunge.

Your manufacture and delivery was about 2 weeks faster than you had originally told me, which was tremendous for a fully custom piece. The delivery guys were great as well. And, then we had our sofa! It is beyond fabulous. It sits and lounges incredibly well. The entire family plus the cat (who can take up way more than his share of space) can now pile on together and curl up for family reading or movie time. The foam seat backs keep the sofa looking well-tailored for something this big, and the workmanship and detail are simply exceptional  My son refuses to get of if it when he is home and calls it “the best sofa ever”.  It is simply perfect for what we wanted  If I ever need more upholstered furniture, you will be the first folks I seek out!  

My only complaint is my own fault and may serve as another note to others - I chose not to order pillows because I was still deciding what I wanted and, with my yard swatch in hand, did find pillow covers that I love. I discovered upon delivery that Carolina Chair’s throw pillows use a fill that is more substantial and higher quality than anything we have or have been able to find! I have fabulous covers, but my husband is now asking me when I will call to see if I can get them to make inserts for us.

Thank you for everything!

V. Sitterle, Georgia, 12/21/16

Hi Cathy,

 

Sorry it took so long but here are pics of our beautiful Sofa, made by Carolina Chair. Excellent craftsmanship ship, and so nice to sit on with awesome back support.

 

Buy from Carolina Chair. The price may be a little more than the big box furniture stores, but you only ever buy one piece of furniture!

D. Byrne, Florida, 12/5/2016

Good Morning Cathy,

 

I finally got my sofa and ottoman. I love it. The color is perfect and it is well constructed. I'm happy I found your company on line. 

 

The only downside was how long it took to get it. The delivery guy had his first time driving in Manhattan which he said was terrifying. Poor guy. 

 

Thanks again

 

Best wishes to you and your staff,

J. Reed, New York, 11/10/16

Hi Cathy,

 

Here’s the photo as promised. The sectional is installed, comfortable and perfect for the space! We love it!

 

Thank you!

K. Uhl, California, 11/1/16

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Since 2000, we have hand crafted beautiful, affordable custom furniture for delivery to customers all over the United States as well as the US Virgin Islands, the Bahamas and St. Barths. 

Thank you to all of our furniture customers in Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Washington, DC, West Virginia, and Wisconsin.


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