Read more from our customers! (photos are positioned above the testimony)
Hi Cathy, here is the couch in our mountain home. We love everything about it
C. Chandler, New Mexico, 5/22/2013
Let me tell you that my children love the sleeper with the inflatable mattress.
C. Alvarez, Florida, 5/16/2013
First of all I want you to know that the sofa is absolutely beautiful! It looks much more substantial
than I had realized!
Secondly, the comfort level is next to none! (I sure didn't miss that pole in the middle of my back,
either). And I was most surprised to find that it sleeps better than the customized mattress on my antique
bed - no lie! (no pun intended)
L. Sarka, Georgia, 5/15/2013
Hi Cathy. Sorry it took me so long to write. The sectional is awesome as is the window seat - fits perfectly.
T. Glanville, Connecticut, 5/16/2013
Everyone LOVES our CarolinaChair Sleeper!!
M. Sherman, North Carolina, 5/7/2013
Our Vanity Chair arrived today. It looks great. Thanks so much.
B. Demis, Colorado, 5/5/2013
Thank you very much for the replacement hand wand for my Air Dream mattress. The delivery was timely and if I ever need some quality furniture, I will think about you first. You were more helpful than the furniture store where I bought the sofa sleeper (wish I had know about you then). You were great. Thank you again!!!!!
G. Crowley, Wisconsin, 5/1/2013
Hi, Cathy! I just wanted to let you know that the couch and loveseat just arrived and they are fantastic!!!! The color is exactly what I wanted and they are so comfortable! Especially the loveseat, since our old one made you slide to the middle when you sat on it. I will work on a blurb for your custom inspiration page, and if I can figure out how to upload a picture of it in our living room I will. And the delivery people were also wonderful; they were very careful and did a great job of getting everything in the house. Thank you so much! I will recommend you to anyone who tells me they are in the market for a new couch! (note from CarolinaChair: Kathryn slightly modified the arm style of our Henley style so that the arms go straight down and not taper at all)
K. Walsh, Illinois, 4/29/2013
I have been remiss in not contacting you sooner!
We took delivery Tuesday, and we love it!! The material met all expectations, very fun and totally suits the room. The sectional is very comfortable too!
K. Harlon, Michigan, 4/25/13
The shipment arrived safe and sound. My compliments to the shipper and delivery guys, Jimmy and Roger. They were true gentleman and did a great job.
The sofa is lovely and very well made. It fits in perfectly with the size of the room and my décor. I'm very happy with it. My neighbor came by to see it and was very impressed with the quality.
C. Kreiss, New Jersey, 4/16/2013
Cathy, we just received our furniture, it is GREAT, just what we were looking for. I would like to thank you for all your help and understanding. The whole experience from start to delivery has been extremely easy and simple. I would recommend CarolinaChair to everyone who is looking for a great product and a pleasant experience from start to finish. Thanks again.
S. Mihalow, New Jersey, 4/15/2013
Just wanted to let you know that both ottomans arrived yesterday. They are wonderful. Also I wanted to thank you or someone for correcting an oversight I had made. I ordered both ottomans with mahogany feet. I overlooked the fact that the solid black ottoman would look a little "gaudy" with reddish mahogany feet on it. You had the foresight to correct this mistake and had black feet put on it which naturally looks perfect. I can't thank you enough for making sure that it was done right.
R. and G. Dockery, North Carolina, 4/11/2013
Cathy, hello and thanks so much for the ottoman and pillows! They are going to be enjoyed much in my office! Loving it!
D. Henley, Virginia, 4/4/2013
My husband and I love our new sectional, chair and ottoman - thank you so much for helping me through the process! You were very patient and helpful to me while I fine-tuned my order. I think the pieces are very well-made and the fabrics are soft and comfortable. My husband is especially thrilled with the extra complimentary ottoman which attaches to the sectional. I love the tufted ottoman! Since this furniture was to be for our beach house in Hilton Head and we live mostly in Pittsburgh, we were worried about delivery. It was fantastic! They scheduled it for the one week we were there, came at the arranged time and were very effiecient and curtious. I would absolutely recommend Carolina Chair to my friends.
M. Abbott, Pennsylvania, 3/28/2013
The sofa sleeper arrived and it looks great! The delivery service was friendly and efficient. Thanks so much. Your customer service is wonderful and much appreciated.
M. Marshall, New York, 3/11/2013
We got it today, and I love everything about it! That sofa is built like a tank, which is exactly what I wanted. :) My husband doesn't seem to be at all reticent about sitting on it, something that can't be said for most furniture. The delivery guys were great, even with how heavy it was.
Here are the pictures I took with it in its new home, but I couldn't get a good photo because 1) camera was dead, so only the phone was available, and 2) we have a shallow living room, so I had to go off to the side to get a decent image. I also have one from head-on that has a weird perspective (since I had to have the phone above my head to even get that much in the picture).
M. Sterlingshires, Tennessee, 3/2/2013
CarolinaChair is unique in the 21st century furniture business.
After dealing with the huge furniture chain stores and the few locally owned, we did not find a company that gave us their undivided attention married with in-depth knowledge of their product. It seemed like everyone was just a salesperson.
Then we found CarolinaChair. Their family legacy of furniture professionals is demonstrated in their personal guidance through the maze of selecting the right furniture for your specific taste and needs .
We are appreciative of their time an energy in helping us select the perfect sectional.
Gail Fox , Lt Col USAF ret and Dick Rozier, Col USAF ret, Michigan, 2/27/13
FURNITURE ARRIVED AND WE LOVE IT!!!!! Thank you!
J. Markson, Pennsylvania, 2/22/13
My furniture arrived yesterday and has already received the stamp of approval from both my husband and the dogs. Your brother did a great job of recreating my picture, and I am extremely pleased with the quality and comfort. Thanks for everything.
P. Pate, Virginia, 2/18/13
Hi Cathy. The sectional arrived today and I am so pleased! Everything about it is first rate, including the delivery service. The fellows who delivered it even remarked about the quality and they said that they deliver for lots of manufacturers.
Once my pocketbook recovers from this purchase, I'll be back to order a daybed for my basement playroom.
Thanks for all your help!
J. Ratcliff, Massachusetts, 2/5/13
Thanks for the great service! We got the air bladder and are so happy to have it and it works great!
A. Stogner, Colorado, 1/16/13
My husband and I haven't had new living room furniture in almost 20 years. It was important to us that our new furniture be "made in America"...I wasn't finding anything in the outlets here in NC, and someone mentioned that your company had been featured on "Good Morning, America". I checked out the website and immediately found what I was looking for.
I took advantage of the Special Request" fabric selections, and chose "Kennedy Garnet".
I read and re-read the descriptions of the construction process until I was sure I could be confident in an online purchase. We decided on a loveseat, chair and storage ottoman.
After placing our order, it took about 7 weeks for production. Everything went smoothly from the placing of the order through delivery and set up.
We could not be happier with our furniture. It has exceeded all our expectations! It's so reassuring to see the craftsmanship in this furniture. Thank you to everyone involved.
P. Hartung, North Carolina, 1/21/2013
Our chairs and ottoman arrived last Thursday evening. I would have written soon but we left for out of town the following morning. The company delivered them properly and in good shape. We are very pleased.
I thank all of you for your hard work and I am very happy with everything.
B. Kimm, Washington, 1/20/2013
Oh my--it is even BETTER than I thought it would be and I had high expectations after the fantastic job ya'll did on my den sofa! WOWOW! I can't wait to see it-though they can take their time since they just started the foundation on the sunroom! But, not matter-there is room in the living room to hold it until all is done!
Thank you again for a superior, professional job and believe you me--I tell people about you all the time! Will be leaving feedback for sure!
P. Murphy, North Carolina, 1/17/2013
Good morning Cathy!
Our new sofa arrived this morning and I am so excited! It is beautiful, fits perfectly in its spot and is super comfortable. My 3 yr old daughter and I have already had a nap on it. Today is my birthday and our new sofa is the PERFECT gift.
Thank you so much for everything. Y'all were so easy to work with. The hardest decision was picking out the fabric. Everything was exactly as promised and Home Delivery Service was right on time and very courteous.
Thank you again. I will defiantly spread the word. Happy birthday to me ;)
K. Miller, Alabama, 1/12/2013
Hi Cathy. Just got our sectional in perfect condition and way sooner than expected. The Bayport Granite/Gray fabric is exactly what we wanted and all of the pieces just have that quality look and feel. We’re so glad we ordered the metal connectors, too, they really make a difference on our wood floor. Thanks to everyone involved. I just wish I had known sooner just how great your customer service really is. You can believe that my wife and I will be telling everyone we know for years to come about CarolinaChair.
M. Hall, Alabama, 1/4/2013
Cathy and the Carolina Chair Family,
I want to wish you and all those who work at Carolina Chair a very Happy and Blessed New Year. We are so thankful for the wonderful couch and chair we received. The quality, detail and pride of workmanship is so evident in each piece of furniture. I was so grateful to have received them before Christmas! I did think about all of you who worked so hard and as my family was gathered about resting comfortably, snuggled upon couch and chair I realized that you do touch lives in a unique and intimate way. I also want to give a special thanks to Cathy, as you are so available, and committed to customer service, and a pleasure to know.
Best wished to all of you!
E. Brandenburg, California, 1//1/2012
Hi Cathy - we love our new sofa, and used the pullout bed (Air Dream mattress) for the first time over the holidays. Our guest indicated that it was very comfortable. It just fits in the small workout room in our home, making it double as a guest room when needed. I love the fact that we could customize the seat cushion since most of the time we use the couch for watching movies with our daughter - by ordering one big cushion, noone has to sit in the "hole". The delivery service was great as well, calling to update us on their status as they were delayed. Thanks again for a great product.
K. Godsey, South Carolina, 1/1/2013
Cathy, we are so very pleased with the furniture!
Happy New Year
S. Gould, Texas, 12/31/2012
Cathy, they look perfect. Thank you! We are surprised at how quickly the project was completed, had expected a few weeks. Thanks again. I have recommended your company to a number of people who have admired our new furniture.
J. Blagg, New York, 12/11/2012
We got the sofa’s – they are lovely and you can see the quality and craftsmanship! Thank you!
D. O'Neil, North Carolina, 12/3/2012
Hi Cathy, we love our two new pieces from Carolina Chair. The apple green loveseat and chair are perfect for our solarium in an old 1920's cooperative apartment in DC. The fabric color gives just the right punch to the room while complementing our neighboring living room furniture. It's so wonderful to know this was made here in the USA. The quality is impressive. It's also so nice to know there are companies that can customize furniture sizes. Both items we purchased had to be scaled down a tad as this room is somewhat narrow.
Also, the shipper you used was great. They set up the times well, showed up when they said and the two men who came up with all the items were very nice and professional. I know this is a new outfit you are using and you wanted some feedback on them if we had some to share.
We will surely recommend your company and would use you again if we needed other pieces.
L. and B. Bradburn, Washington, DC, 11/27/2012
Your workmanship speaks for itself and so does it's quality. Thanks, great doing business with you! (note from CarolinaChair: repeat customer)
A. Gordon, Vermont, 11/26/2012
The vanity chair has arrived. It is absolutely beautiful! We will recommend you to all whom admire it.
J. Leek, Florida, 11/21/2012
Cathy, our sectional arrived earlier today and we absolutely LOVE it. (note: the customer provided some information for us to use for her custom inspiration story in our photo gallery).
We were looking for a piece of furniture to go in our great room that would be both functional and beautiful. I wanted to be able to do a combination of fabrics and was having a difficult time finding anyone willing to create the furniture I wanted in the fabrics I wanted. None of the big name furniture manufacturers could customize their products to the extend I desired. Then I had the good fortune of finding CarolinaChair online. Cathy was happy to work with me on every detail. I was able to completely customize the sofa and ottoman with custom fabrics and nail head trim as well as button tufting. We are thrilled with the result.
R and M Compton, Georgia, 11/13/12
We could not be any happier with our upholstery purchase from Carolina Chair...the Roth sectional is beautiful and all the specifics that we talked about were followed through on so well. We are having an Open House this Friday evening so everyone in the neighborhood can see the finished look...the fabric texture and color is perfect!
The delivery service you use was very punctual and followed through on their responsibilities very pleasantly...we actually received it Monday of this week and we were the first delivery of the day, so there was no waiting...they came at exactly the time they told us they would be there.....set it all up and showed us how to work with the connectors.
Thank you for such pleasant experience of doing business with you and your company.....I would highly recommend your furniture quality and the great customer service!!
A. Asbury, NC, 11/8/12
Cathy, thanks for the information. By the way, we continue to enjoy the furniture you made for us a several years ago. It’s holding up great.
F. Kabela, Florida, 11/6/12
The loveseat arrived on Friday as promised, and it is wonderful! I LOVE it!!! The slip cover is very fitted (a little hard to remove) but just the thing for the cats. It's beautiful as well as tough, so I know the fancy fabric underneath will stay undamaged. The loveseat fits perfectly in its designated spot, with room to spare. And the low arms are just what I wanted (to hang my feet and head over if I needed to sleep on it).
I certainly will recommend your company to all my friends and acquaintances. It's been a pleasure working with you.
M. Springenberg, California, 11/5/12
Got the sectional this morning and it looks incredible [see pic].
The delivery folks were great. You should request Tony and Denis all the time.
C. Kerlin, Georgia, 10/19/12
Just to let you know that the mattress arrived and has been in use for the past three nights. Wonderful!! What a huge difference it makes!!
A. Bromaghim, Illinois, 10/15/12
WOW!!! It’s finally here and it’s fantastic! Cathy, I wanted to thank you and your brother for your patience and help as I spun around in my decision making and ordering process. I also wanted to share some photos of the couch in its new home. If you want to share them w/your potential customers, then feel free to pick the ones that work best.
As you know, we enclosed our deck to create a small den and powder room and with only 170 square feet (with two big double windows and only one option for the “entertainment center” and my husband’s chair) I was running out of options as I tried to create a space where my husband and I and our two teenage sons could hang out. I also needed a space where overnight guests could stay in comfort. Nothing in the stores worked…two separate pieces were too bulky and/or didn’t provide enough seating. The corner couches I saw were either too small or way too big. I was starting to feel desperate and didn’t know what to do. While buying things on-line is great in some cases, I was uncomfortable even thinking about buying a substantial piece of furniture without ever having seen it, touched it or sat on it. How would I know if the quality was good, or if the cushions would be too mushy or too firm, or if I’d pay and never see the merchandise?
Perhaps I was just lucky when I stumbled across your website, but I’m so grateful and 100% satisfied. Carolina Chair is like the pot of gold at the end of the rainbow. The couch looks sharp, the fabric is so soft and it fits perfectly! Now I’m feeling a bit like little Red Riding Hood because I have to say that both the couch and the air dream sleeper mattress feel “just right!” I know we’ll all be spending MANY happy hours hanging out enjoying our new room… that is, provided our overnight guests don’t decide to become squatters!
L. Rogan, Pennsylvania, 9/25/12
Thanks very much for your help on this. The Air Dream hand wand arrived this morning just as you promised. I greatly appreciate your help in solving what should have been a very simple problem, but without your help it was going to become quite complicated and time consuming. There should be more companies like yours!
R. Kopp, Maryland, 8/21/12
Both couches today arrived and they are absolutely AWESOME. Beautifully made – fine, fine craftsmanship and design. The customized dimensions, and cushions are perfect in every way.
Thank you again and again. We will buy every couch from you for the rest of our lives!!!
A. Schneider, Illinois, 8/18/12
I want to extend a belated thank you for our beautiful furniture. We absolutely love it.
J. Tepera, Virginia, 8/17/12
Hi Cathy. The sofa was delivered today. It looks great in my house.
L. Robison, North Carolina, 8/16/12
Just wanted to drop you a note to tell you how happy I am with the sofa. It’s everything that you promised.
It was a pleasure working with you from beginning to end.
D. Mintz, Florida, 7/31/12
Hi Cathy, I have a swatch I need to return to Barrow Industry, but I don't have their return address. Can you please send it?
p.s. We are enjoying our sectional sofa - it's perfect for our family room
J. Houlihan, Maryland, 7/31/12
Hi Cathy! Thank you all, so very much. The sofa showed up Friday evening. The boys were very courteous, neat, and friendly. They did phone at the end of the "window" time to say they would be late. The weather has been playing havoc with us all around here.
I will be sending a picture from my phone ASAP.
As to why I choose the design: I had been looking for a good quality sofa sleeper that would fit into the limited space available at the condo. Carolina Chair had all the options I could want to customize it exactly. I wanted a tight back, just because I like that look. Single cushion, easier to us a head board for the sleeper part of the sofa. Armless, I cannot stand people that perch on arms of sofas. And it needed to fit under the window, which it does perfectly!
Thank you all again. I couldn't be happier. I am already expounding the virtues of your company to anyone who will listen, and will continue to do so!
K. Smith, Louisiana, 7/17/12
We love, love, love the sofa! Thank you for all of your help. It couldn't be better!
C. Cole, Texas, 7/8/12
We got our sectional on Monday! It is gorgeous! The fabric is perfect for our room and the piece fits exactly as we had hoped. Earl is thrilled with the height of the back, I don't think he has ever had a sofa that was actually high enough for him to sit comfortably. I've already given your name to several people who were impressed!
Thanks so much!
P. Wood, North Carolina, 7/4/12
Our Crawford Armless Twin Sleeper Sofa arrived today and it is PERFECT. We are very happy with the workmanship, the fabric and the service you provided for us and within the time frame we requested. I know we will enjoy it for some time.
L. Davis, California, 6/29/12
We received our sofa delivery earlier this week and are already enjoying our new seating. The color is beautiful (yeah for Mango Spice!) and the filling is very supportive, just what we needed.
It looks like we will have a long and happy relationship with your products. We will certainly recommend you to any who want custom furniture!
S. Bennett, Connecticut, 6/22/12
I just wanted to let you know that I am enjoying the sectional very much!
B. Munroe, New Hampshire, 6/20/12
I so appreciate your patience in working with me. As you know we had some ups and downs in our life and the downs always seemed to happen about the time I was about to place my order. However you guys hung in there with me and now, about 4 years later I have just received our new sectional, custom built to fit our very small home with giant windows and a view that all ready made furniture was built to block. You guys did a great job and we love it. Thank you so very much for all your attention to detail.
B. Abeel, Michigan, 6/1/12
WOW!!! We are SPEECHLESS!!! Our sofa's are the most BEAUTIFUL pieces's of furniture we have EVER seen!!! The sectional is SPECTACULAR!!!
Michael and I weren't your easiest customers, and you completely EXCEEDED our expectations!
We will send photo's as soon as the house is picture perfect.
BIG HUGS from Rumson, New Jersey!
M. and M. Lehman, New Jersey, 6/1/12
Thanks to you and the whole Carolina Chair team from Marcia and I for the quick build and delivery service and stellar quality of the Crawford sectional that we had delivered today. I've got a blog post up on the topic with before and after pictures at this page on my site: http://www.orbdesigns.com/wp/archives/335
You are free to use those pictures and that text on your own site, link to my page, or both.
(You can download the larger versions of the pictures by clicking on the images and following the link to the 1280x848 size for each image).
B. Bilbrey, Maryland, 5/26/12
The mattress arrived Wednesday and it's just as good as we'd hoped it would be. Our house guests are very pleased with the improvement over the OEM mattress on our sleeper sofa. Thanks again for helping arrange the expedited delivery. We really appreciate it and will definitely keep you in mind for upholstered furniture in the future.
S. Schmidt, North Carolina, 5/25/12
We received our chair today and it looks great! I wasn't sure what material I wanted and you were so helpful. We are very pleased with the exceptional quality of work and the customer service that we received. I will be happy to spread the word about Carolina Chair and your quality products!!!!!
M. Calore, South Carolina, 5/8/12
The chair and a half with ottoman arrived this evening exactly on time! Delivery and set up went very well and quickly. I will say the chair and ottoman are not what I imagined they would be. They are better than I imagined. Next time I buy a chair I will bypass the local stores and go straight to Carolina Chair. Thank you very much for your help with ordering, the quick delivery, and the construction and quality of the product. Thanks also for the picture you sent of the chair before it left your workroom.
R. Maxey, Alabama, 5/2/12
Wow, the 4thof July 2011 sure seems like a L-O-N-G time ago doesn’t it? That is when my furniture was delivered from Carolina Chair. I know I wrote to you then to tell you how ecstatic we were with the furniture at that time.
My apologies for taking a while to get some pictures to you, not a day goes by that I don’t adore my furniture every time I sit on it.
I’ve taken several pictures for you, but just wanted to be sure you still want them and if this is the right e-mail to send it to. You can make the decision which pic will work on your website.
I’m sending some pictures of the DOG beds to show to the (fantastic) guy that had so much trouble getting those to come together. I would love for him to know how much they are enjoyed – both indoors and out!!
We are so happy, and I do tell people about you because I usually get nice compliments when people see the furniture!
Thanks Cathy, and all those hard workers that made it all possible. Hope all is well with you these days.
C. Blakemore, Florida, 4/25/12
Good Monday morning, Cathy
We wanted to let you know the sofa, loveseat, and ottoman arrived Saturday, and we DO love them! They fit perfectly in our family room, and we truly appreciate the care, quality, and craftsmanship that went into each piece. They are really works of art. We know we will have them for many years of enjoyment.... Chris and Wayne from Home Delivery Services were great as well. They took good care of us and moved everything into place.
Thanks to you, your brother, and everyone involved in creating our furniture. You are all wonderful! We are so glad we found you on the web.
D. and T. Ritzka, Georgia, 4/22/12
Our Hughes sofa arrived and it is itself a testimonial to the craft of furniture building. The frame,the support,the stuffing and the upholstery make the Carolina chair product the BMW of quality sofas. Details such as, the matching of the leaf to the stem of the Eucalyptus in the fabric are flawless.
With roots in Hickory the Jacumin's and Morganton the Wall and Fleming's I was well aware of the storied past of N.C. as a manufacturer of fine furnishings. Alas! If you go shopping around it is almost impossible to find anything but serviceable products that look good on the outside and skimp on the essentials. Our experience with the pride, honesty and integrity of the Fry's confirms my trust in Tarheel people and their character,industry and capability.
Dollar for dollar you cannot duplicate their workmanship and friendly assistance throughout the purchasing process.
J. and M. Wall, New York, 4/20/12
We have been thoroughly enjoying our custom couches from CarolinaChair for the past 3 weeks! We heartily reccommend your company for the quality craftsmanship and beauty of the couches. Thank you also for meeting our specifications to a "T"! We wanted extra long couches to fit our large living room and to give us each a couch to stretch out on. The stores in our area did not offer anything we wanted and I am so glad we took the "plunge" and looked "on-line" for furniture. You and your company have been a delight to work with and have met all of our expectations! I am sending photos of the couches as they look in our home. Thank you again for providing us with exactly what we ordered and wanted, even exceeding the quality we thought was available!!!
L. and L. Shankland, California, 4/14/12
Just to let you know we received our new Byron sectional yesterday morning (4/9).
It looks great!
I've attached a picture. I would have taken a picture from a different angle (from the fireplace), but I couldn't get the whole couch in the picture. :-)
A. Fortes, California, 4/10/12
We received the chair and a half this morning. It is lovely. Thank you very much! (repeat customers)
E. Sussman, Maryland, 4/6/12
The chair finally arrived!! I like the color very much and the firmness of the seat cushion. The delivery went flawlessly and the movers were great! Thanks so much.
B. Hughes, Arizona, 4/4/2012
The Air Dream mattress arrived just in time like you said it would. Thanks so much. Enjoy the holidays.
P. Pachter, New York, 4/4/12
It’s here and is beautiful! So fast. Now we can use the chaise to stretch all the way out (even as an extra bed) or the ottoman as an extra seat by the computer. Thank you again.
M. Gerber, Missouri, 4/3/12
The furniture just arrived and fits great! The colors work great as well. Thank you again for all your help.
A. Wertman, Virginia, 4/2/12
Please accept my apologies for this note being 20 days late! Our fabulous new furniture was delivered quickly, professionally, and without damage on March 8 (a day earlier than expected). The Home Delivery Service guys were friendly, accommodating, and very efficient. I was concerned when I found out that the legs weren’t removable, but with very little manipulation, the furniture fit beautifully through the doorway of our small room.
I can’t thank you enough for making our furniture wishes come true! It looks great, feels great, sits great, and fits great! We love it and everyone at Carolina Chair needs to be commended for the excellent product manufactured and the customer service provided. Not to worry – I intend to spread the word about you whenever I can!
D. Schindel, Indiana, 3/28/12
The couches look absolutely beautiful! I am surprised they were made so quickly, but thank you for the rush on them!!!
Anyway, the "story" about our ordering couches is a simple one....we were unable to find the size, shape, design and fabric we wanted locally, so, after a few years of being dissatisfied with our couches, we got smart and went "on-line"!!! We were prompted to hurry up finding a solution as we are re-doing our ceilings and got rid of our couches immediately. Then we realized we needed replacements ASAP with company coming soon! We found your site almost immediately and were elated to be able to custom order the longer length couch and love seat and to be able to combine features from two different collections. My husband really wanted a long couch to stretch out on and I wanted firmer, more formal looking back cushions for the couches. Your company was so easy to deal with and SO QUICK to accommodate our rush order. Thank you also for being willing to communicate both by phone and e-mail. I really like the personal touch of verbal, not just written, communication!
L. Shankland, California, 3/23/12
Here is why I chose CarolinaChair: My husband has Parkinsons disease, and one of the symptoms is extreme difficulty in getting out of chairs. After an exhaustive search to find comfortable furniture that had higher seats and arms, and arms that were firm (to assist my husband) I gave up visiting furniture stores. By luck or chance I “Googled” “high arms and seats comfortable furniture” and up came CarolinaChair. I was lured by the furniture being "made in America", intrigued by their quality handcrafting, thrilled to be able to customize both the size and style, and my husband was thrilled that they were made in his home state of North Carolina. Every time I had a question or a suggestion.....Cathy Fry was right there helping me wade through the decisions. Thank you. Here are photos of our furntiure in place.
C. Bell, 3/12/12, South Carolina
I finally found the perfect pillows for my perfect chair beds so I am forwarding this photo to you...........
We could not be happier with our new pieces! The Crawford armless turned out to indeed be just right for our den/guest room. My friend arrived about 4 days later and slept on it every night for a week. Even though the mattress is very comfortable on its own, we did purchase one of those memory foam toppers. Since the Air Dream is not available on the single size sleepers, we decided to make it as comfortable as possible.
Thank you again for your excellent customer service, your wonderful delivery service and most of all - manufacturing such a quality product. I would highly recommend Carolina Chair to everyone!
K. Friedrich, 3/12/12, Florida
It's Mary from Idaho. My sofa and loveseat arrived on Tuesday and it is beautiful. The shipping company did a great job. Thanks so much!
M. Johnson, 3/9/12, Idaho
Our furniture was delivered last Friday without any problems and is now in our family room. We are very happy with it and as you can see in the attached photos, fits our family room nicely.
We were looking to replace the old sectional we had with a new one which we could customize to our needs. We wanted the furniture to be made here in the U.S. After searching the internet and looking at several companys, we came upon yours. In going through your website, we were impressed with the large selection and the way in which it was presented. We were able to have most of our questions answered on the website and those which we couldn't, were able to talk to you directly and get them answered quickly. It was a pleasure working with you and not a typical salesman. You seemed to want to please us and not just sell furniture. Finally, your website showed how your furniture was built from the floor up. That craftmanship really helped sell us on your company.
We were somewhat apprehensive purchasing furniture over the internet. You have to rely on pictures and testamonials from other people or travel to the factory. You can't just go to a store and sit/lie down on the furniture to test its comfort. However, after receiving the furniture, we are totally satisfied with both the comfort and beauty.
M. and R Norred, 3/6/12, Michigan
Thank you and I arrived home yesterday pleased to find my air mattress was waiting for me. It's not a temporary or leisure bed for me, it's my bed every weekend, so very nice to find it in time!
Thank you again!
J. DeNigris, Rhode Island, 2/13/12
We got our sofa today, and I am so thrilled! It looks great, fits well in our space, and is very comfortable. Thanks to you and Dee and your team. I am looking forward to working on the storage ottoman as well. I am hosting a party at our house the first week in April, so I am hoping that you all would be able to do it by then. Let me know when you get the quote, and I'll confirm it with my husband.
B. Bumgarner, North Carolina, 2/10/12
Cathy, the sleeper-sofa arrived at our AZ home just hours before I had to fly home to WA state, and it is BEAUTIFUL! I only wish I had a chance to try out the air mattress . I told a few friends in AZ about CarolinaChair.com and will do the same at our bridge group on Friday night here in WA. Our daughter, Katie, ordered a chair and ottoman from you (delivered in NYC several years ago) and she is still delighted with it. She is now working in Portland, OR, and is a member a women's lawyer email group. I suggested that she do a posting about Carolina Chair on that website ... she thought it was a great idea. Some of our friends in AZ are Canadian and they wondered if you are able to do deliveries in Canada?
Anyway, I want to thank you and also mention how wonderful your customer service is! We will continue to spread the word.
B. Abbott, Arizona, 2/9/12
The sofa is awesome! Love to have you guys do some more furniture. I'll keep you posted. Did I mention the sofa is awesome! :)
M.Healy, North Carolina, 2/8/12
Wow, here it is Feb. already. What a crazy several months it's been. We are loving our sectional! The craftsmanship is outstanding, and we're very happy with the material and colors we choose. I'd like to check into having another ottoman made, but not a storage one, same measurements, etc. Can you give me an estimate please? Call me if necessary. Thanks much!
L. Bartee, Virginia, 2/5/12
Cathy, I arrived back in DC after the holidays and found the lovely ottomans.....which do just what I want them to do for my space.
J. Narum, Washington D.C., 1/15/12
After many months of shopping for our new sectional we found Carolina Chair. We can't speak highly enough of Cathy Fry and the assistance (and patience!) she offered us as we worked through the process of choosing fabric, size and design. We ended up with a special order fabric and custom size to meet the space of our room. While we were somewhat anxious about ordering such a major piece of furniture online, Cathy was with us every step of the way. With both us having knee problems, we chose 4" feet and upgraded to 5" cushions for a unit a bit higher off the floor. We also customized the size of the storage ottoman and put it on casters to match the nail heads on the sectional's arms and around the ottoman at the bottom. The customer service was just outstanding and the final result is more than we ever hoped for! Thank you, Cathy, and everyone at Carolina Chair! We will be back to order again!
M. and B. Karby, Michigan, 1/8/12
Cathy, my furniture arrived this afternoon! Here are some first pictures-- I wanted to give you a sense of scale-- why I wanted taller furniture with 12-foot ceilings. Everything is beautiful!
S. Corley, New Orleans, 1/6/12
Happy New Year! The holidays have kept me pretty busy lately, but I just wanted to take a moment to let you know that I'm very pleased with my sofa! It's very comfortable, well made, and looks sharp. Delivery was easier then I expected too. I'll definitely be recommending your company to my friends and looking you up again when I need more pieces.
C. Evans, Alabama, 1/6/12
My chair is beautiful! Thank you so much!
A. Snyder, California, 1/6/12
The chair arrived and looks beautiful.
D. Greco, California, 1/5/12
Our beautiful couch arrived just before Christmas as promised. I was surprised it arrived on time and thrilled that we no longer have to use a blow up mattress for our grandkids' holiday visit!! From our first communication, I realized both you and your brother had your heart and soul in this family run...yes, made in the USA...business. We have a restricted space to put this couch and my concerns about the accuracy of your measurements were put to rest the longer I spoke with you...a half of an inch longer it would not have fit. Delivery day came, the movers you chose were prompt, courteous and used clean white gloves when handling the unit. While they maneuvered it into the designated spot, we all held our breaths as they slipped it in place...it fit perfectly! The fabric and color matched the sample you had sent and prior to shipping, you e-mailed a photo of it taken at the packaging warehouse...that's customer service!! You treated us like family...we definitely recommend CarolinaChair as a old fashioned, detailed oriented, customer focused business.
Have a wonderful 2012!
S. Simon, Michigan, 1/5/12
Cathy, I appreciate you and your brother making sure my gliders were delivered before Christmas. It is a busy time and you went out of your way to help me. I LOVE the chairs and so does my husband. I hope to have more money in 2012 and I will call about a new sofa.
A. Wise, North Carolina, 12/28/11
I recently ordered two chairs and ottomans from CarolinaChair and must say not only was the 'one on one' customer service outstanding, but our chairs, with some modifications to the standard style, arrived at the exact time we were told to expect them...packed well...and built to our specs.... Beautiful! I can't say enough about the quality, the customer satisfaction, and craftsmanship. They are superior to any of the chairs we looked at in furniture stores. Thanks Cathy and crew!
S. and G. Carter, Texas, 12/18/11
We love the sofa and day bed. It looks just like what I had in mind. I had seen a sofa and day bed in Elle Decor magazine that caught my fancy, and I was sure they were exactly right for us. After looking around at several stores, I realized that I couldn't get what I wanted in a showroom. When I went on line and found CarolinaChair, I knew that I'd found the place to fill my wishes. Even though I was hesitant to order furniture without being able to try it out, I took a chance and started working with Cathy Fry online to get the sofa and day bed I wanted. She must have sent me 25 swatches over several weeks and was patient with me until I figured out the exact style and dimensions I wanted. I will not forget CarolinaChair when I need other chairs or sofas.
Have a good Christmas and 2012.
J. Henley, North Carolina, 12/15/2011
The sofa and loveseat just arrived. They look great. My family room certainly looks different with nice furniture. The guys who delivered them were very careful
when they were unpacking both pieces, then set them in place in the family room. They waited very patiently while I inspected just about every inch of both pieces.
Thank you for being so patient and allowing me to visit your factory when I was in NC. I've recommended your company to several people.
K. Trettel, Washington, 12/14/2011
Hi Cathy. I got the sleeper on Saturday and it is beautiful. We love it! And yes, the delivery service was great. They called and let me know when they were coming the day before and then they delivered it on time. The delivery people were friendly and helpful. All around this has been a great experience for us and we are thrilled with our sofa.
I am so glad I found you guys and the cherry on the top is that it was made here in the good ole USA. You have one very satisfied customer.
Thank you and blessings for the Christmas season,
D. Stevenson, South Carolina, 12/7/2011
Hi Cathy. The sofa just arrived. Really Nice. Thanks! Can i get four more of the chair pillows. I forget the name of the fabric......begins with a c. and in the yellow family.
(note from CarolinaChair: this is a repeat customer - ordered several times from us) )))
C. O'donnell, Florida, 12/6/11
I wanted you to know that our sofa arrived safe and sound and we're very, very happy with it. We're most impressed with the solid craftsmanship it exhibits - it's a well-made, very comfortable, beautiful piece of furniture.
Thank you for walking me through the process, always responding quickly to my questions, and always being so pleasant -- you helped us get exactly what we wanted (and needed given our narrow doorways and halls).
I attach a photograph here that my husband took so you can see it in place in our apartment. It looks like it was always there!
Best wishes for Thanksgiving and the upcoming holiday season,
M. & J. Murray, Pennsylvania, 11/29/2011
It's here! Beautiful...gorgeous..thanks for everything! Here is a photo!
C. Baird, Michigan, 11/20/2011
Cathy, we got our sectional and we love it! Looks great and fits in the space beautifully. I would like to get the sectional for the living room ordered. I know there is no way it can get here before we leave the country, but I would like it to be ready for delivery when we get back (at the end of March). BUT, the first big question is can you get the special request fabric that I want? As I recall there was a problem getting enough fabric to do 3 pieces - right facing love seat, curved corner, and left facing chair. We could do the ottoman in something else, but I would like the sectional all in the same fabric. Thanks so much for all your help!
J. Giers, Oregon, 11/19/2011
Would you believe the couches arrived yesterday ??!! The guys called me Friday and delivered Sunday at 11:30 am. By the way, they were very courteous and polite, on time as well (just for your info).
We are SO excited about the couches -- they look very beautiful and fix perfectly in the space. Thank you again for your patience and good advice on selections.
Best to you and your family. I hope business continues to go well.
V. Fry, Virginia, 11/15/2011
Just wanted you to know that we are EXTREMELY pleased with the way the ottomans worked out. I have attached several pictures. Thanks so much!
We would like to discuss possibilities of another such ottoman / bench (same style) made into a single sleeper (similar to what you did for “Joanne”). What would be the minimum size for such a piece, and do
you have concerns? Our idea would be to incorporate it between the two existing sofas to give us one more “seat” when needed.
We are already discussing other items for our main house.
J. and G. Nogle, Virginia, 11/14/2011
Good morning Cathy,
The ottoman arrived safely and it is exactly what I wanted.
G. Gustitus, Pennsylvania, 11/12/2011
Thank you Cathy! We love our new furniture!!
G. Shurmaitis, Pennsylvania, 11/8/2011
My sister, Phyllis, received her CarolinaChair sleeper sofa a couple of weeks ago. We visited her today. We were impressed with the piece and with the fabric.
You may recall the order since delivery was delayed several weeks because of highway damage due to flooding in our area.
D. Rosencrance, Pennsylvania, 10/30/2011
Sorry for the delay in getting back to you on our sofa. We love it. It is beautiful, comfortable and well built. Thank you.
S.and K. McDearman, Tennessee, 10/29/2011
I just wanted to inform you that we received delivery of the two sofas yesterday. They look great! The build quality looks like it will stand up to years of vacation home abuse, which was our hope in ordering from your company as opposed to a chain. Fabric looks perfect. With two toddlers, I wouldn't have braved white fabric without sunbrella option, which wasn't available from most retailers.
We will certainly be placing future orders.
E. Wiedelman, Wisconsin, 10/21/11
The sofa was delivered in good shape. We love it. It was a pleasure doing business with you.
K. Cox, California, 10/20/11
We received our marvelous sectional sofa today, and, short of sending this testimonial to you, I will be spending the day back on the chaise lounge section with my feet up! Not only did the pieces come in perfect condition (I couldn't believe the multiple layered wrappings that the delivery men needed to remove before bringing the pieces into our home), but the quality of construction and the cushions, the perfection in upholstery and the fabric itself left absolutely no complaints for this perfectionist!
I was a bit concerned about selecting a sofa sectional for our space online but I was pleased to benefit by the kind and patient decorating counseling you gave us over the phone while we 'thumbed through' the website. The many fabric samples we received from you helped to make our choice so much easier - to see the fabrics under our lighting conditions made the selection really easy. (I was even showered with thanks when I returned the unselected samples).
Waiting the six weeks for our custom sofa's delivery was followed by the best gift of all: our beautiful, custom-made sectional. It fits perfectly into our space (we have a small house) and looks altogether like a decorator was at work with us.
Thank you so very much for your kindness. I am already recommending your factory to our friends and family.
B. Schwartz, California, 10/4/11
The chairs have arrived. They came a week ago (sorry it has taken me this long to drop a line, busy at work). We love them! We'll send that photo when I rearrange the room. Our son came home from school this weekend and spent the whole time in one of the chairs "vegging". Our fat old cat wants to spend his time sitting on top of the back cushion, and we are having to train him to stay off...can you train a cat?
Anyway, we love the chairs, well worth the wait. Looking forward to showing them off.
L. Sinks, Texas, 10/3/11
Here's the testimonial I promised - we LOVE the sectional!!
Once my husband returned from Iraq, and announced his retirement from the U.S. Army, we finally bought our first home. We needed a piece of furniture that was very comfortable, looked great in the "man cave", could become the guest bed -- AND could give our identical twin teenaged sons their own space to stretch out. Carolina Chair was the ONLY company that could create the two-chaise sleeper sofa sectional I envisioned. Great style, fabulous fabric, SOLID construction, effortless ordering and delivery... we're just so happy with everything. Thanks Cathy, and the CarolinaChair team!
R. Flowers, South Carolina, 10/3/11
Just wanted to drop you a note and let you know that my furniture arrived safely. I thought it was beautiful in the pictures you send. It is even more spectacular in person. The colors are so rich, and the material is soft and inviting. My husband is thrilled too and he is often a tough critic. From start to finish this has been a rewarding experience. Your professional staff and quality workmanship is appreciated. If I had another room to furnish, I would look no farther than your company. Please thank everyone who worked on my furniture. You again prove that it pays to buy American made. I am going now to sit in my chair and enjoy my coffee. Thanks again.
N. Judd, New Jersey, 9/29/11
My chaise arrived at 8:20 am today instead of original date of 9/21 between 5-8 pm.
The delivery went smoothly. The delivery man, upon seeing where it was to go, asked me if anybody measured. He did not think it would fit; however, it went very smoothly.
It's just beautiful and the workmanship is as spectacular as your service!
Thank you so much.
M. Wood, New York, 9/22/11
The furniture was delivered on Friday. We are so happy with it. It is beautiful, comfortable, and very well constructed. I was looking at it last night and I realized how good a job you did with the pattern matching!! Even with the arm covers. With that pattern anything crooked or not matched up would stick out like a sore thumb.
The extra support of the 5" cushions and the foam back cushions is just what I was looking for. I am so glad I found your Company. I would never find anything like this in local furniture stores.
I will certainly recommend your Company to anyone I know who is furniture shopping.
P. Difranco, New York, 9/18/11
Forgive my delay in letting you know our chair and ottoman arrived in good condition Thursday. We love them. The delivery folks were polite, competent and on time!
Thanks so much!
J. Brown, Maryland, 9/18/11
Our couch arrived without any trouble. The delivery company you used was great and very careful. The couch looks amazing in our space and it's so comfortable. It was a pleasure to work with you to design our couch. I appreciate the time you took to discuss the options/fabrics when I was deciding exactly what to order. The size is perfect and it seats so many people. I will definitely recommend you to my friends who are shopping for furniture. I have attached a picture.
N. Goldenstein, New Jersey, 9/14/11
When I saw (and fell asleep on!) the beautiful couch and chairs you made for my mother, I knew that my home wouldn't be complete without a warm, comfy couch from CarolinaChair. You guided us through every part of the process, from choosing colors to configuring the sectional to assuring us that the color of the furniture would be exactly what we had ordered. When the couch arrived we knew we had made the right choice. We love the couch and look forward to many years of enjoyment!
All the best,
E. Wolf, New York, 9/12/11
My queen sofa bed and ottoman arrived on Friday and all I can say is "WOW". Perfection! I must say that I was reluctant to purchase a large ticket item like a sofa bed sight unseen, however, I did my sofa bed and cushion research and measured my space and sofa specifications until I was confident that this sofa bed would be exactly what I was aiming for in my den........and to my surprise, it surpassed my expectations.
Cathy was superb to work with even when my OCD went into overdrive. The last sofa that I purchased was from a high-end manufacturer at a high cost but it wasn't comfortable. I told Cathy that a prerequisite for this sofa bed was that it had to be really comfortable. I also ordered a matching ottoman that was as high as the seat cushions and long enough so that three people could lounge while watching TV. It was designed to fit under a window. Cathy and her brother made sure that the specifications were perfect.
L. Procopion, Connecticut, 9/1/11
I just wanted to let you know I received my sofa & chair. They are even nicer in real life!!! I am so pleased. The delivery guys are so nice also. Thank you again and have a great day.
With Best Regards,
C. Trunz, New York, 9/1/11
Hi there, Cathy. The ottoman has arrived ~ and as we expected it is a beauty! We love it already... and it looks wonderful in its new home. Very great craftsmanship. Thank you so much!
(note from CarolinaChair: L. Ludwick is a returning customer)
L. Ludwick, Georgia, 8/29/11
Hi Cathy.....the gorgeous, comfortable chair was delivered Thursday. I LOVE IT! The fabric is perfect and durable, but soft. Thanks for all your customer service. I hope you did not get much damage from the storm. Thanks again.
J. Paglia, California, 8/29/11
In spite of torrential rain in connection with Irene, the delivery fellows came on time and set up this beautiful, comfortable sofa. I had some concerns about buying a sofa that I had never had a chance to sit on. We asked you to make some changes to the standard model such as length and stuffing of the cushions. We are thrilled over the result. This is our family room sofa and will have a lot of use.
It has been a pleasure to work with you from day one and we will spread the word in New England about you and your excellent craftsmanship and customer service.
E. Lavers, Rhode Island, 8/28/11
The sleeper sofa arrived just when you said it would, and it looks beautiful. I love the custom fabric we chose, and the size is just right for my office/guest room. I especially like the clips that hold the cushions in place, a nice feature on an armless sofa.
I appreciate your effort to get us the sleeper in time for our Italian cousins' visit to us in NYC. One cousin slept in my son's bed since he was in Boston for the summer, and the other cousin slept on the sleeper. When her cousin offered to trade so she could sleep in a bed, she refused, saying the blow-up sleeper sofa mattress was just as comfortable as her bed at home. And she slept on it for a month!
Thanks again! It was a pleasure.
B. Mantel, New York, 8/26/11
Got my chair and love it! Thank you!!
T. Rasch, Texas, 8/4/11
I've attached a photo so that you can see how beautiful the loveseat looks in my home. I'll be in touch with you soon.
J. and E. Powell, New York, 8/3/11
We wish you and your brother continued success. Your service is so needed. You are Fairy God-mothers of decorators, fulfilling dreams.
S. Moore, California, 8/2/11
Cathy, as you can see the sofa looks magnificent. It just arrived and the delivery guys were very good. This photo has it look a bit on the pink side...as you know it is more beige and matches the rug perfectly. We picked the right color. The firmness is also just fine. Thanks for all your help and patience.
D. Gregorio, Connecticut, 8/2/11
Our original inspiration began after visiting a high-end furniture store in Destin, Florida, and seeing a beautifully roomy “chunky” sectional that would allow the entire family to comfortably watch movies, but elegant in style with luxurious throw pillows. Well, the price was astronomical, plus we still wouldn’t get the exact size to fit our family room. So, we searched the web and found CarolinaChair and decided after extensive research to order exactly what we wanted. After perusing the website, we decided we wanted a sectional similar to Nancy & Bob’s couch. We decided on a modified Byron style 4-piece sectional with a Byron storage ottoman. The sectional fabric is Modesto Wheat, which is soft, cozy, and elegant. It has 5” fiber-down seat cushions and throw pillows. We decreased the arm and seat height by 2” and increased the seat depth 3”. Creatively lined around the bottom front are Old Gold “Z’ finish nail heads, and the 120”x108” sectional comfortably sits on 7”x4”x2” Block Mahogany feet. We also modified the back of the corner wedge to match the 45 degree angle of the wood floor. The fiber-down throw pillows are in various complementary fabrics (Montego Bengali Cream, Microfibre Montego Black, special request Ordos Moonglow, and Sunbrella Sailcloth Shore) which include hidden zippers. We mailed our custom cord and fringe to CarolinaChair to border the throw pillows. Although we made more than a handful of changes, the folks at CarolinaChair were helpful, courteous, and accommodating.
We absolutely love our custom sectional! The beauty, comfort, and quality exceeds our expectations!
B.and R. Cahn, Florida, 8/2/11
Very good news! My sofa arrived and it's just awesome! It is so similar to my old sofa in fabric, shape and detail that it would take a shrewd eye to see they were not purchased together. The sofa is very comfortable as is the air mattress. It was a Godsend last week when I slept downstairs where it was cooler. The arm covers were a lovely surprise! Thank you!
Humans and dogs are now competing for the ottoman so I guess I give it a thumbs up.
The movers were very attentive and careful despite it being close to 100 degrees out. I sure wasn't feeling attentive!
Now we are thinking about a chair….
H. Shilo, Massachusetts, 7/25/11
Dear Cathy and all at Carolina Chair,
We received our furniture on Friday prior to the 4th of July weekend. It was PERFECT, better than we imagined it would be. It is very sturdy and with the custom extras we added it made for some super comfortable chairs and sofa. The doggies loved their matching beds and the lumbar pillows for the lanai chairs tie all the rooms together. We will send “home” pictures when we move back into our home again. We were hoping to be completely done with everything by the 4th of July – but NOT.
We will be happy to send a good testimonial and pictures in the near future.
Thank you again to all of you for a job well done, the craftsmanship, the customer service, the delivery, all of it was superb and of the highest quality.
Your friends in Naples FL,
M. and C. Blakemore, Florida, 7/7/11
Just a note to let you know our sofa arrived today: As ordered, Delivered on time, In perfect condition, VERY comfortable, We are extremely pleased
Your company and you personally were a pleasure to work with and we couldn't be happier with our sofa. We would not hesitate to recommend you to anyone.
Thank you for your excellent service.
A. Burns, New York, 7/6/11
We love the new Air Dream mattress. Thanks for the great service.
L. Bremer, Illinois, 7/1/2011
Thank you so much, Cathy, (and your brother too!) for the beautiful living room furniture you manufactured for me. I never could find anything I liked in the local furniture stores that suited my taste and lifestyle. All they had were garish colors and weird designs that were just too far out there for me. I just wanted something "normal" and you definitely pulled it off.
J. Whitmarsh, California, 6/20/11
I am so happy with my sectional! It is perfect for our space and the fabric (Baltimore Lichen) is absolutely gorgeous. Not only that, every time I sit on it, I am impressed with the quality of the construction. Everything about it is so much above anything we saw in a retail store – and being able to customize the pieces helped us make the perfect fit in our problem living room.
Most likely, this will be the last sofa my husband and I will buy. We decided to downsize to a very small patio home to simplify things on the home front. Unfortunately, one unforeseen complication was that our furniture was the wrong scale and didn’t fit in the new place. To complicate things further, we need lots of sitting space when any of our children visit, since between us, there are five adult children! Another dilemma was the small central great room (four entrances into it), a difficult layout for furniture placement, to say the least.
Out came the painter’s tape and the Carolina Chair website. We taped off dimensions and walked around tape; changed configurations and walked around tape; changed locations and walked around tape; moved furniture and walked around tape – and then walked around tape for a week once we thought we had the right pieces. During the taping time, countless fabric samples quickly went back and forth. Thank you, Cathy, for being so patient and helpful with this selection process.
Finally – decision made! Even so, I was really nervous about the website/internet ordering – our first ever sectional sofa ordered sight unseen?! You’ve got to be kidding me! Conversations with Cathy while studying their website put me at ease, and I placed the order, getting our sectional in the manufacturing queue as quickly as I made the decision. It was comforting to know that the entire process from ordering to manufacturing would be done by the Carolina Chair team in the same location.
Now the hurry up and wait started, but right on time, it was finished (even after a quick change from a sofa to a loveseat and armless chair for even more arrangement options) – and two weeks later, carefully delivered and set up in my living room. That was the toughest wait – knowing it was finished and waiting on the delivery!
My last sofa? I doubt it now as I am already envisioning the sectional I want for our weekend cottage in Charleston! One thing for sure – I will never have another chair or sofa that comes from anywhere but Carolina Chair. An internet search led me to their website – lucky day for me, a very frustrated furniture shopper at that point. I want all of my friends and family and even people that I don’t know personally to know about this wonderful “Made in America” family business – and for anyone hesitating to order, be assured that the service is fabulous, the possibilities are endless, and the end product is awesome! Thanks to all at Carolina Chair who had a part in it.
D. Foster, South Carolina, 6/16/11
I received the loveseat and it is absolutely beautiful. The delivery went without a hitch. The deliverymen were very courteous and kept us in the loop all morning. But, back to the furniture, we cannot wait to order chairs and ottomans. Tell everyone at Carolina Chair they did an excellent job. The loveseat is an advertisement itself. Once the whole concept is realized I will send pictures.
Thanks for now and the future.
J. and E. Powell, New York, 6/7/11
We have been under construction for one year and finally have the front ½ of the house completed. I am now able to send you a photo of the completed room with my fabulous sectional as the focal point.
C. Croft, Texas, 6/6/11
Just wanted to show you how well the chairs look in our new sunroom that was just completed. We used this arrangement so you could see why we chose the stone linen. It picks up the colors in the stone from the fireplace and the floor. When we use the fireplace in cooler weather, the chairs will be moved back a little more. This is my hideaway space. It is so lovely.
Many thanks for the good service and beautiful craftsmanship.
M.A. Jablecki, Maryland, 6/2/11
We received our Air Dream mattress and it is wonderful! Thank you! We will return to you when needed - your service is indeed remarkable!!!!
S. LaVopa, Nevada, 5/31/11
Just wanted to let you know how comfortable we have found the queen-size sofa bed that you built for my sister. It is a beautiful piece, and is so easy to operate. First class in every respect. Thank you also for the special attention you gave her as she continues her journey with breast cancer.
G. Nusbaum, Kansas, 5/28/11
Cathy, we received our lovely hunter green sleeper loveseat and it is perfect! Thank you for the great quality.
M. Gerber, Missouri, 5/16/11
My additional ottoman arrived, and it looks terrific. I'll send you a picture when I get my camera back next week. Thanks!
A. Kaplan, Washington, 5/14/11
I received the mattress on Wednesday. It has worked out great. It’s the best sleeper sofa mattress I have ever slept on.
S. Frazier, Tennessee, 5/14/11
I'm so sorry to be so tardy in letting you know about the delivery of the furniture on Thursday.
The couches are beautiful.....and fit perfectly. I had been a little concerned about the color when I saw the photos that you sent, but it looks just like the sample and suits the space perfectly. We'll take pictures once the Inglenook is cleared of the residual books and what-not. I arrived home from work just as the guys and Mark were finishing up the delivery. Since we're on a lake, your delivery guys were sorry they hadn't brought their fishing poles. They loved the house.
The cushions are not installed on the built-ins yet; those are going in this weekend. In any case, look forward to some pictures from us when all is in place and thanks for your help.
Follow-up note from K. Kindle, New York, on 5/23/11:
Our built-ins were installed on Friday. My goodness, the cushions look awesome. And the one I was worried about fits perfectly, actually better than the refined "final answer" would have been. We'll take some photos and send them.
K. Kindle, New York, 5/12/11
I got my chair yesterday & it's Beautiful!!! I love it !!! Thank you so much & I will always keep you in mind for furniture in the future both for ourselves & our friends/ family.
J. Honsaker, Ohio, 5/3/11
I received the mattress a few days ago, and I wanted to thank you for your service. You guys kept me informed throughout the entire order process, and I just wanted to let you know I appreciate it, and will certainly come to your company the next time I need furniture. I'm sure that you hear complaints more than you hear "Thank You," and I believe in complimenting someone on a job well done!
Thanks again! Have a great day!
T. Begnaud, Louisiana, 5/2/11
We wanted to let you know we received the sofa on Wednesday and everything is great. The sofa is beautiful. It is nicer than any of the sofas we saw locally and we are very happy.
S. Silva, California, 4/28/11
I love my new custom ottoman! It fits perfectly! I have enclosed a photo for you to see.
K. Buckley, North Carolina, 4/13/11
Well... we received the chair today... and WE ARE VERY HAPPY.... Thank you for making such a quality chair for us! It is beautiful... the fabric is so soft ~ the color is just right for our room ~ and we are very happy we found your company and bought American!
P.S. You should email ABC News... David Muir ~ he is doing news stories on "Made In America" manufacturing plants.... and your fabulous chairs should be on National TV... it is a fabulous chair. Thank you so much.
A & L. Ludwick, Georgia, 4/26/11
It’s been awhile, but I wanted to send you my testimony.
I came across Carolina Chair.com in my Google search for quality, factory direct, upholstered furniture with 8 way hand tied springs. I liked that Carolina Chair is a small, reputable, family owned business; to me that meant doing business with a company that knows the meaning of customer service and cares about and stands behind the products they sell. The selection of fabrics and styles of furniture available was quite impressive and offered something for everyone on my Christmas shopping list. In my den, I have the Kingsley sofa bed with the mattress upgrade which, combined with the commercial quality frame makes it a quite comfortable sleeper. For my Bishop set, I selected a gorgeous, custom print fabric. The craftsmen at Carolina Chair did not disappoint; the pattern was expertly matched. Also, we love the large ottomans! My order for 4 sets of furniture was placed within 4 weeks of Christmas. Cathy Fry worked with me (and my family) to make sure that our needs were understood; which cushions, leg styles and finishes, etc., that were available to us so that we could have the beautiful, custom made furniture we wanted. Thanks to Cathy Fry and Company, our furniture was delivered and set up in-home before Christmas day by two of the most pleasant young men. Yes, I do highly recommend this company ...
Thank you, Cathy!!
J. Jackson, Massachusetts, 4/2/11
I don't think that I ever emailed you to let you know that we received our chair. It looks great and we have had it for a couple of weeks. Thanks so much!
B. Milliken, Louisiana, 3/28/11
Just wanted to let you know that we finally moved and we got the sectional! It looks fantastic and it is very comfortable. Thank you so much for all your help. You were so great with answering all of our questions. Our family room is now complete!
D. Ernst, 3/28/11
Hi Cathy, our sectional sleeper arrived on Thursday, and we're thrilled with it, thank you for your help! I will be sure to recommend your company as we start to entertain and get compliments on it.
J. Beverly, Pennsylvania, 3/27/11
We received our chair and ottoman a week ago. I haven't spent much time out of it! It's absolutely perfect and is soooo beautiful! Thank you so much! (posted via Facebook)
K. Hetzel, Colorado, 3/26/11
The couch and pillows are great, Cathy, thank you. Just in time for family to visit!
J. Raymond, South Dakota, 3/25/11
Just wanted to send you a quick note thanking you for a wonderful furniture purchasing experience! We just love our sofa and storage ottoman--it came out beautifully. We were hesitant at first to make such an important purchase over the internet, but after speaking with you and the way that you explained everything we felt very comfortable. And the best part is that we got an incredibly high quality custom piece at a third of the cost of the local competitor! We're already thinking about the next piece of furniture we can order through you--so stay tuned!
A. Abrams, New York, 3/24/2011
Now that I have had the love seat for a couple of days, I love it even more. It is all I imagined. Thank you, and please thank your brother! When my daughter saw it, the first thing she said was "I want to get something from them!" So, you might be getting an order in the near future.
I have attached a couple of pictures of the love seat in its new home - one is with Libby, our Hero-Dog, who also loves it although she is not allowed to get on it (part of her training).
Thank you, again!
M. Malagon, Maryland, 3/18/11
I just wanted you to know that they delivered our sofa sleeper today. They said they would be here between ten and twelve and they arrived right at ten o'clock. They were as nice as they could be and very professional as well. The sofa is beautiful, works like a dream, and we couldn't be happier with it and the way everything was done.
Thank you for all of your help and thank everyone involved with making the sofa and getting it here. We will speak glowingly of you and your company to all of our friends.
Happy Saint Patrick's Day!
K. Nusbaum, Kansas, 3/17/11
My love seat was delivered yesterday. It is absolutely beautiful!!! I will send you a picture shortly.
M. Malagon, Maryland, 3/16/11
I got my sectional and it looks great in my space! I designed the sofa to fit in my basement in an octagonal shaped room. I looked in a lot of local furniture showrooms for the perfect couch, but I couldn't find anything that would maximize the space that I had. I also wanted something that had a more contemporary look, but was also comfortable. I saw a lot of contemporary sofas but NONE of them were comfortable. Since this will be where I entertain family and friends and watch games and movies, the sofa had to be comfortable! I liked that the fabrics that you offered are both very soft and inviting to sit on and easy to keep clean! The fiber-down cushions give me the feeling of sinking into the sofa, but spring back after I get up! Not high maintenance, but again very comfortable. I am very pleased with how it turned out and will definitely tell my friends and family about you all!
The delivery service was very good also. They were on time, set everything up for me and cleared the packing materials.
Thanks for everything!!!
T. Clark, North Carolina, 2/21/11
We received our new custom sofabed and ottoman on February 12th and are very happy with them. The Home Delivery Service guys were great! They arrived within the stated delivery window, brought the furniture in, and placed it exactly where we wanted. The addition of this furniture has completely transformed what was previously a rather dowdy guest room into a beautiful sitting room which can be used as a guest room when needed. (I am attaching a photo to show how nice it looks.) I want to add that I never thought we would have the furniture so quickly--exactly 16 days from placing the order to delivery! I will definitely recommend Carolina Chair to any of my friends who would like to have beautiful chairs or sofas, especially custom-made ones, as we did. Thank you so much for sending all the fabric swatches so I could make the best decision on the color I wanted. I really appreciated the extremely quick service and the ease of the entire online ordering process. We will definitely use your company again if we need other chairs or sofas in the future!
You can use this as a testimonial on your site if you wish.
Thanks so much!
C. Manock, Maryland, 2/21/11
First, let me tell you the chairs are absolutely beautiful! They are exactly what I was hoping for. Please tell your brother for me that he does beautiful, quality 1st class work! I'm so happy that you chose me to try the new style slipcovers! One more thing, I'm so happy I found you guys!!!
Note from CarolinaChair - this is a repeat customer (many orders through the years).
L. Raudenski, Pennsylvania, 2/17/11
My beautiful chaise came today and I just love it! Thank you so much, it is lovely.
S. Payne, Colorado, 2/16/11
The sofa arrived on Saturday and we love it. We are so happy with the quality and with your service! The product lives up to all of the reviews we read on your website. In a few months, we will want to be in touch to purchase another sofa for our family room.
C. O'Connor, Washington, DC, 1/31/11
I am a previous, extremely satisfied customer -- you made two loveseats for me in 2008. I am interested in a chaise lounge for our master bedroom. Everything I see in stores is so huge! I have the floor space; so, the issue is really that I'm not huge! About the only thing I know for sure is that I don't want anything frilly, and I want it to have two arms so I can move it around. Can you suggest a starting point? Hope business is going well!
Note from CarolinaChair: we are working with Judy on a new chaise for her bedroom!
J. Morrow, Oregon, 1/15/11
Just want to thank Cathy and the team at Carolina Chair! We ordered a sofa sleeper before Christmas and had it delivered to the west coast within a month. It is the perfect addition to our family room and the Air Dream Mattress is awesome. The overall quality is superb and the comfort of the mattress is very comparable to our sleep number bed. Our guest will be pleased. Thanks again!
B. Fernandez, California, 1/22/11
I'm on the couch right now. I even made a "napping" afghan to go with it! It really is the most wonderful couch I've ever owned!
K. Winograd (wife), Colorado, 1/11/11
We love the couch. At least my wife does. Perfect for naps, she says. I wouldn't know.
L. Winograd (husband), Colorado, 1/10/11
Happy New Year Cathy,
We received our Queen Sofa Sleeper and it looks great, wonderful quality! We slept on the Air Dream mattress Saturday night and we were very impressed with the Air Dream Mattress. I purchased a high loft mattress pad, and it was so snuggly and comfy, I did not want to get up!
B. Fernandez, California, 1/6/11