Read more from our customers! (Photos are positioned above the testimony. Testimonies from previous years can be accessed underneath this testimony box.)
I received the sofa on Friday and I could not be happier. The delivery people were professional and worked with me because I had a problem with my elevator. I have already received compliments on the sofa. It has a sleek profile that is perfect for a small New York City apartment. I would definitely recommend your company. Thank you for your assistance with the customization. The sofa is sturdy, yet comfortable.
L. Hines, New York, 1/15/17
Sorry for delay in sending picture. There was the move and then holidays. I love the couch. Color is perfect. Many compliments. Thanks for your fabulous service.
E. Lewin, Connecticut, 1/6/17
So sorry it has taken so long to get back to you regarding the fabulous custom sectional you helped create, but it has just, this morning, been unpacked and placed in its new home.
The process began when a friend of mine wanted to replace a sectional sofa that he had in his home in St. Thomas, USVI. It needed to be large enough to fill the great room yet durable enough to hold up to the elements in a tropical climate. He asked me to help him in his search and I found your web site and was very impressed with the ability to customize the product and the solid construction detailed on your web site. After taking some measurements on the sofa to be replaced, and several conversations with you, I finally decided on the Crawford style sectionals with the corner wedge and the Roth style ottoman. The customization allowed for the seat and overall depth to be increased by 4.5”, the seat cushion borders to be increased to 5”, change to the border box back cushions and resize the ottoman to the total depth of the sofa and crate a loose ottoman cushion. We also decided on the fiber-down package and the Sunbrella sailcloth fabric.
This was a substantial purchase to be making sight unseen, but you delivered everything you promised! I have only seen a picture of the finished product but my friend said “It’s super comfortable, very good quality and the color is perfect. I would recommend Carolina Chair to others.”
I have attached a photo of the sectional in it new home.
Thank you! It was a pleasure working with you and I, too, will recommend you whenever the opportunity arises.
P. Joyce, St. Thomas, USVI, 1/2/17
Thank you and your team so much for your excellent customer service! We're very happy with the sectional, and I will be recommending Carolina Chair to any friends who are in the market for new furniture.
I'm sorry this has taken so long, but I wanted to respond and write a review/story below if you wanted to use it as a testimony--also a couple of pictures are attached.
Hope you had a wonderful holiday!
S. Bacue, Pennsylvania, 1/2/17
When I started this process, I would rather have had a root canal than buy something as substantial as a sofa online. So, we bought a sofa that we physically saw and sat on and liked best from a good manufacturer, even though it was a bit smaller than the sectional we were replacing. Forward one year and the entire family was miserable and complaining. Our sofa simply did not fit our lifestyle at all. And so the hunt began anew….we found something that seemed to be similar to what we wanted, but the quality was highly lacking. During this process, I seemed to keep coming back to the Carolina Chair website.
I finally decided in my desperation that no one made what I really wanted. Moreover, I didn’t want to pay for another sofa that we would simply grump about. I finally called you to inquire about the possibility of making my “family pad” - a substantial sofa in 2 pieces that together would total 108” long and 54” deep. Your patience and advice while I decided upon details and fabrics was kind, highly capable, and greatly appreciated! (To others, if you are unsure about a fabric, pay to have a full yard sent. It’s not much and was well worth getting a better feel for the fabric and color as well as having something to match.) I was still nervous but took the plunge.
Your manufacture and delivery was about 2 weeks faster than you had originally told me, which was tremendous for a fully custom piece. The delivery guys were great as well. And, then we had our sofa! It is beyond fabulous. It sits and lounges incredibly well. The entire family plus the cat (who can take up way more than his share of space) can now pile on together and curl up for family reading or movie time. The foam seat backs keep the sofa looking well-tailored for something this big, and the workmanship and detail are simply exceptional My son refuses to get of if it when he is home and calls it “the best sofa ever”. It is simply perfect for what we wanted If I ever need more upholstered furniture, you will be the first folks I seek out!
My only complaint is my own fault and may serve as another note to others - I chose not to order pillows because I was still deciding what I wanted and, with my yard swatch in hand, did find pillow covers that I love. I discovered upon delivery that Carolina Chair’s throw pillows use a fill that is more substantial and higher quality than anything we have or have been able to find! I have fabulous covers, but my husband is now asking me when I will call to see if I can get them to make inserts for us.
Thank you for everything!
V. Sitterle, Georgia, 12/21/16
Sorry it took so long but here are pics of our beautiful Sofa, made by Carolina Chair. Excellent craftsmanship ship, and so nice to sit on with awesome back support.
Buy from Carolina Chair. The price may be a little more than the big box furniture stores, but you only ever buy one piece of furniture!
D. Byrne, Florida, 12/5/2016
Good Morning Cathy,
I finally got my sofa and ottoman. I love it. The color is perfect and it is well constructed. I'm happy I found your company on line.
The only downside was how long it took to get it. The delivery guy had his first time driving in Manhattan which he said was terrifying. Poor guy.
Best wishes to you and your staff,
J. Reed, New York, 11/10/16
Here’s the photo as promised. The sectional is installed, comfortable and perfect for the space! We love it!
K. Uhl, California, 11/1/16