UPGRADES & OPTIONS
frequently asked questions - warranties, cancellations and returns
What warranties do you offer on your furniture?
We stand behind our quality construction with great warranties:
What is your cancellation and return policy?
We are a custom builder and all furniture is custom built for each customer. Therefore, all orders are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages during transit. Once we receive your order, we willcontact you to verify your identity and to confirm your order. This is your only opportunity to cancel your order.
What should I do if my furniture arrives damaged?
Our products are very carefully quality control inspected before they leave our manufacturing plant. In exceptional circumstances, a product may suffer damage from the shipping process. Please inspect your furniture when it arrives. If there is damage related to the shipping process, call us immediately at 800-653-9757 while the delivery agents are still there to report the damage and to receive guidance from us on the next steps. We are available at night and on weekends.
Note: Please ensure the delivery pathway is clear and the room/area is ready for your furniture before the delivery folks arrive. Please measure your entryways/doorways/stairways/elevators to be sure the furniture will fit prior to placing your order. CarolinaChair cannot be held responsible for any damages trying to get your furniture into your home.