Furniture handcrafted in North Carolina by skilled craftsmen. Third generation, family owned. We build your furniture here. Eight way hand tied steel springs. All hardwood frames. You dream it. We build it. Buy direct and save.
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frequently asked questions - warranties, cancellations and returns

What warranties do you offer on your furniture?

We stand behind our quality construction with great warranties:

  • Frame - Lifetime of product
  • Springs - Lifetime of product
  • Fabric - One year
  • Recliner Mechanism - One year
  • Sleeper Mechanism - Three years
  • Standard Sleeper Mattress - Three years
  • Air Dream Mattress System (mattress and bladder) - Three years
  • Air Dream Electric Hand Held Pump - One year
  • Individual Air Dream replacement product purchases (bladders, valve, hand wand) - One year
  • Leather furniture may contain variations and nuances of shading, color, and the unevenness or roughness of texture which give this product its unique personality and are not to be considered as imperfections. Natural markings such as scars, brands, wrinkles, grain variation, etc. will be considered normal characteristics and not construed as defects.

What is your cancellation and return policy?

We are a custom builder and all furniture is custom built for each customer. Therefore, all orders are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages during transit. Once we receive your order, we willcontact you to verify your identity and to confirm your order. This is your only opportunity to cancel your order. 
 

What should I do if my furniture arrives damaged?

Our products are very carefully quality control inspected before they leave our manufacturing plant. In exceptional circumstances, a product may suffer damage from the shipping process. Please inspect your furniture when it arrives. If there is damage related to the shipping process, call us immediately at 800-653-9757 while the delivery agents are still there to report the damage and to receive guidance from us on the next steps. We are available at night and on weekends.

Note: Please ensure the delivery pathway is clear and the room/area is ready for your furniture before the delivery folks arrive. Please measure your entryways/doorways/stairways/elevators to be sure the furniture will fit prior to placing your order. CarolinaChair cannot be held responsible for any damages trying to get your furniture into your home.