UPGRADES & OPTIONS
Happy Furniture Customers in 2005
I just love my Hughes sleeper chair and a half with the matching ottoman. Every chance I get I sit in it and it doesn't take long to get comfortable and fall off asleep which is exactly the reason I bought it. From the initial online purchase of the chair, sight-unseen, to the delivery and set-up process, I was very pleased. My chair is lovely and I would do it again. I especially loved selecting my color and pattern from the many fabric swatches I had to choose from. Keep up the good work Cathy and company.
C. Gilliam, New York, 12/29/05
I wanted to take the time to write and thank you for the great experience I had with CarolinaChair. At first my wife and I were a bit skeptical of shopping for furniture over the internet. When it became obvious that we had few other choices because of some abnormal dimensions we were trying to fit, we took a chance with your company. It has proven to be a terrific experience. First - you were extremely helpful in walking me through the different choices of furniture and fabrics we had to choose from. Your explanations were both clear and descriptive. You did not try to rush or pressure us into making a purchase and seemed intent on helping us make the right decision for us.
Second - your web site is very user friendly, even for a technology novice like myself. I was able to navigate through the site easily and the information included covered almost every question I had.
Third - you worked hard to make sure that the furniture not only was completed on time but took the extra time and care to insure that it was delivered to my house prior to the Christmas Holiday even though I had placed my order on such short notice - order entry to delivery: a little over 1 month. Truly a gift.
Fourth, and most importantly, I got sit on my new sectional last night. The first 10 words out of my mouth were, "I Love it!, I absolutely love it! I love it! It is comfortable and fits even better than I could have imagined. Your brother and his staff are excellent craftsman. The sectional is awesome.
I would recommend your company to anyone who is looking for well crafted furniture at reasonable prices. Especially for someone like myself who had some very specific dimensions to accommodate that the local retailers just couldn't match.
I look forward to shopping with you again. Thank you and Happy Holidays to you and everyone at CarolinaChair.
J.Barling, New York, 12/23/05
Just wanted to drop you a note to say I am totally in love with my new sleeper chair. The quality is amazing and the pull out bed is SO easy to use. My friend tells me it is the most comfortable pull-out she has ever slept on...with nothing jabbing her in the back all night. The next time I need furniture I'm not even going to look anywhere else. Thanks!!
K. Lidji, Maryland, 12/14/05
Sorry for not e-mailing you sooner. We love the couch! Delivery was great too. Thank you again. Will be in touch...
J. Wills, Pennsylvania, 12/8/05
I just wanted to let you know that we received our sectional last week and we absolutely love it. It fits perfectly in our family room. I am so thankful for your company!!!! We now have a couch that is functional for our family. We don't have to be bothered by not being comfortable when we are trying to enjoy our family time now. Everyone has a space and can be totally comfortable!!! The fabric is beautiful and cozy and inviting. We love our new couch and again are so thankful I found your company so we could make it fit our family room and our family perfectly.
C. Sherwood, California, 12/7/05
Finally I am sending the photos that I promised well over three years ago. Maybe it's not all bad that these photos are tardy because now I can attest to the longevity of your furniture under harsh usage. We have a custom sized Hughs sofa and chair and a half with ottoman. The upholstery and slipcovers were described to me as very hardwearing. This furniture replaced This End Up sofas whose cushions were losing the battle with our dogs. Although there was no intentional abuse, we did have two, and sometimes three dogs on the sofa who were constantly going in and out, in rain, snow, and mud, in the woods, with no grass to speak of. The sofa was also the place where one of the dogs would sometimes take stolen food and consume it if she could get away with it. This same dog had the curious habit of wiping her face on the sofa to "clean-up" after her contraband meals. Needless to say, the sofa would get dirty, smelly and furry. When it would get soiled beyond the reach of vacuuming and surface washing, I would carefully wash the cushion slipcovers in almost-cold water on a short cycle and put them in the dryer on slightly warm for a few minutes, and then air dry. Even though the fabric was not considered washable, the sofa would magically return to it's original pristine state...for awhile at least.
I sort of knew that this fabric would be OK with pets and washing because I had subjected the fabric samples to repeated torture: soaking, washing, even scratching at it with a fork to simulate dog and cat claws. I was ready to accept responsibility for possibly ruining those slipcovers, but they are still fine.
Even more amazing to me is that, along with the dogs and cats, I have a very tall teenaged son who regularly plops down on the sofa with more force than I like, because he "forgets". He takes after his dad who also plops and forgets. I am happy to report that the springs and frame still seem to be in like-new condition. I am just amazed at this furniture. View photos.
M. LeGrand, New Jersey, 12/4/05
I wanted to get back to you on our fabulous custom chaise we received before Thanksgiving. The movers were topnotch and the chaise is beautiful. We are going to spend endless hours catching a nap or reading in the chaise. The kids also love it. The color is very vibrant and suitable for a sunroom. I've been mentioning CarolinaChair to anyone who is interested. We will be in contact again. View chaise.
C. Donovan, Maryland, 12/1/05
Dear Cathy, we received shipment on Tuesday and as always the couch looks great and the service was wonderful. I am so pleased with everything we have gotten and it is a real pleasure to do business with you. We probably will not be getting any more couches in the near future but I can asure you I spread the great news about CarolinaChair every chance I get, especially when we are in furniture stores and see people looking to purchase couches. Have a great Thanksgiving. (note from CarolinaChair: the Corso's are repeat customers)
B. Corso, New Jersey, 11/24/05
Good morning Cathy,
I have meant to write to you ever since we got our sectional. We love it! It's so comfortable and is now my husband's favorite spot to read the newspaper, as well as mine. The quality of your product is "tops" in my book. I was a little leary about ordering something this big online, but from the time I placed my order, through the delivery, everything went without a hitch and was right on schedule...actually a little earlier than expected. Your company is great to work with and I will be ordering from you again.
Thanks again for making this such a positive experience.
P. Tague, California, 11/22/05
Hi Cathy. I have enclosed some pictures. Not sure if you can use them as there is so much light behind them all the time. View photo. We are really enjoying our furniture. Happy Thanksgiving! (note from CarolinaChair: This customer chose a Sunbrella fabric that is not listed in our Sunbrella fabric choices. We can purchase any Sunbrella fabric.)
S. O'Shea, North Carolina, 11/16/05
I wanted to let you know the furniture arrived in perfect condition ... thank you so much. We are really enjoying both of the pieces especially the customized recliner couch. We are already thinking of additional pieces for other areas of the house. Attached are a few photos of the pieces in their new 'homes'. View photos. Thank you again for such a wonderful job. The craftmanship is outstanding and we would highly recommend your company to anyone who is considering purchasing from you. Your customer service and personal attention was outstanding and very commendable. Have a wonderful day!
K. Kleinwort, Oregon, 11/14/05
THANK YOU! THANK YOU! THANK YOU!!! We love the couch - the delivery men were outstanding and I am thrilled. And, we really appreciate having the couch two weeks before the promised date.
M. Saltz, Ohio, 11/10/05
Cathy, I just got the couch & it is beautiful. My brother is coming for Thanksgiving week, so he will be the "guinea pig" to test out the mattress. I am amazed at its smaller size, but it serves the purpose of a comfortable couch by day and a bed for company. Thanks again. I will be sure to tell all my friends.
D. Stone, California, 11/10/05
This is the first chance I've had to let you know that I received the furniture and absolutely love it. Just got back from Georgia yesterday and what a mess in Broward County. We were really hit bad by hurricane Wilma. I really love the chairs - they are perfect. My husband said convertible furniture is often uncomfortable to sit in and he was surprised at how comfortable they are and he was also very pleased at the way they look. They were exactly what I wanted. Thanks for all your help and by the way the delivery men were extremely nice.
L. Esler, Georgia, 11/8/05
Just want to let you know how great the furniture looks in my rooms. It's even better looking than I imagined it would be. And, very comfortable â€“ or so my husband says â€“ I haven't really had time to sit down, until now. Every step of the process was very easy, and you were great to work with, especially with my fabric dilemma â€“ but I'm very happy with everything. The furniture is in adjoining rooms â€“ a parlor and family room â€“ and it flows really nice. I'm telling everyone I know about Carolina Chair â€“ what a great experience and what a great product! Attached are some pictures â€“ not sure if they do it justice. View photos
M. Wavra, Michigan, 11/4/05
Hi Cathy. Just wanted to say that the sectional arrived Tues night about 6:00. The guys were terrific with the care of unpacking and carrying it in. It looks simply elegant........beyond what I dreamed it to be. We love it. The nailhead trim is perfect, the size couldn't have been within one inch more perfect. It definitely looks like it was made for this house. The color is fabulous and matches everything that I did in anticipation of the couches. I will send you some pictures as soon as we finish decorating the wall behind it. Again, thank you for all of your patience and help. It was very enjoyable being able to work with you.
L. Taylor, Arizona, 11/4/05
My design challenge: The family room furniture consisted of two large caramel-colored leather love seats, and a blue/teal leather recliner. I decided that a large ottoman, in a fabric that incorporated both colors, would bring the room together. Upon searching many furniture stores for ottomans and sorting through their respective fabric options, it became clear that I would have to find an appropriate fabric on my own. I found one bolt of a plaid fabric that was absolutely perfect, yet could not find a company locally that would allow for COM. What about the internet? I ultimately found CarolinaChair's website and was thrilled to find that they were agreeable to using my own fabric. They created a beautiful custom ottoman to my specifications, and they were a pleasure to deal with from beginning to end! View photos
S. Dupree, California, 11/3/05
Cathy, just wanted to let you know that the furniture arrived safely Saturday evening. Everything looks great and am very pleased with the color and style of the furniture. My den looks just wonderful. I will definitely use your company again and have passed the word on to family and friends. Thank you for the courteous handling and care.
M. Manning, Georgia, 10/31/05
Hi Cathy, Sorry this note is so late--it's been a crazy week. Our custom Bishop loveseat arrived just about a week ago and we couldn't be more pleased! I wanted to thank you personally for all your great service and to thank your manufacturing staff for their excellent work.
The sofa arrived in perfect condition. It was very well packaged. When we unwrapped it, the first thing I noticed was the quality, heavy construction. My husband was impressed by the pattern matching and we both think the all-down cushions are better than anything we have tried at the high-end retailers. It is extremely comfortable and solid. I've attached a photo so you can see how it fits perfectly in our bay window, just as we had hoped. View photo
It's obvious that everyone at CarolinaChair really cares about the quality of their work from start to finish. I have already dropped your name at a housewarming party and plan to keep spreading the word. My husband and I move around the country quite a bit, so we are glad to have a resource for custom furniture that we can take with us on our next adventure.
Thanks again for a job very well done!
J. Peterson, North Carolina, 10/30/05
My husband and I are incredibly happy with CarolinaChair.com. The service, pricing and product are unbeatable. The quality of our sectional is superb and we know it will last our family for many years to come.
M. DelPresto, New Jersey, 10/28/05
Finally our furniture has arrived. The guys who unpacked were careful and opened the packing with their hands..no instruments at all. My husband is very happy and we can stay married now that he has made sure he can lay down on the sectional. The color is perfect, and it also fits perfectly in the room. All in all, we are very pleased with it. It's a beautiful job, and we find the furniture to be comfortable as well. Good Job!! Only one problem, now my husband has decided he needs a new recliner..the old one is now too shabby for the new furniture!! Thanks a lot for your help.
J. Berge, New Jersey, 10/26/05
The furniture looks great. It is exactly what we hoped for. Most appreciated was the consistent attention our order received. We were able to stay in contact with the same company representative from our initial inquiry to our final inspection and setup of our furniture. We would not have been as satisfied with any of the hundreds of dealers available to us here on Long Island. We will undoubtedly order from you again. Thank you.
M. Mittler, New York, 10/25/05
Thanks for everything, Cathy! I truly feel you cared along the whole process from ordering, sending fabric swatches, and delivery. I will definitely share your company with my family and friends. I am already thinking about what to order next.....don't tell my husband!
C. Floyd, Michigan, 10/25/05
Cathy, It is all home safe and in perfect condition- to die for gorgeous. Thanks again and congratulations on the great work you and your brother do - I know your dad is VERY proud!
R. Funk, Arizona, 10/22/05
Hi Cathy! My client is EXTREMELY happy with her furniture from Carolina Chair. The pieces she ordered are comfortable, practical, and very well made, as well as very smart looking. We are both very pleased with the product.
As a designer, I was very happy with the quality of service I received as a first time customer with your company. Efficient handling of orders today is becoming a rarity, and I am delighted to have discovered Carolina Chair. Your in - home delivery people were very efficient as well, and the delivery men (Ed and Sam) were very competent, courteous and prompt. You all helped me look good to my client, and you all made my job a lot easier. Thank you very much, and you may be sure that I will pass the word along about Carolina Chair and your wonderful staff. WELL DONE!
M. Collins, Florida, 10/15/05
The pieces arrived yesterday. They are even better than I had hoped. The family spent the evening lolling on the sofa to give it a test drive and all are pleased. I wasn't sure that I could pull off a "modern" sectional in a very traditional setting (a 1907 Tudor in a "historic area"), but I think you will agree it works. Thanks again. We are delighted. View photo
S. Schooley, Missouri, 9/29/05
I received the two couches and they are BEAUTIFUL.....I am so pleased with them and the material is great. Everything was in order and I will recommend you to anyone interested in new furniture.
S. Kyle, Missouri, 9/29/05
The Gold Touch guys were great and soooo nice. My twin sister just moved to South Carolina and I already referred you. You should be hearing from them soon. The couch looks fantastic. I will tell everyone I know about you guys. Thanks for everything.
N. Berkery, New York, 9/23/05
I just thought I'd send you a quick e-mail to let you know how pleased we are with our new sofa - sleeper! It seems to be very well made. Thanks for a quality product. The shipping went well too - with the movers being very careful setting it up and very good about removing all the packaging. Thanks again.
G. Moorehouse, Maine, 9/20/05
My furniture arrived yesterday afternoon and appears to be a big hit, even with our little dog, Molly. Molly immediately tested the furniture and seemed to like it just fine. As other family members filtered in, they also tested it and everyone thinks it is very comfortable. Your suggestions on the types of cushions I should order were exactly right! The furniture will be very functional in our family room, and that was one of my main goals. I like the fabric that I chose and can't wait to finish out the room with an area rug and window treatments to match.
I couldn't believe how well the furniture was packaged when it arrived. The Gold Touch delivery men were really nice, and they couldn't say enough good things about CarolinaChair. It seems that you have a great working relationship with them.
Thank you for making my furniture buying experience relatively painless. I will definitely consider using Carolina Chair again in the future, and I am already sharing your company information with friends and neighbors.
B. Miller, Florida, 9/15/05
I just wanted you to know that I love the sofa. The color is PERFECT. Now I need to start saving for a couple of slipper chairs...
C. Hilke, Pennsylvania, 9/14/05
The chair and ottoman have arrived and they are gorgeous and comfortable. I certainly made the right choice.
D. Rothwell, Virginia, 9/13/05
I found Carolina Chair out of sheer desperation. For over a year I had been looking for a Victorian style sofa and ottoman. It had to fit into a 10 x 12 room and be mauve and sage. Tall order and impossible to find! I work part-time at a furniture store and I had many resources to choose from, not to mention the countless stores that I visited in Dallas and Fort Worth. Nothing even came close. So I did a search on the web for custom made sofas and found CarolinaChair.com. I sent an email and was contacted by Cathy Fry - who has to be the most patient person on earth! She answered so many questions and had to revise my quote so many times. Through it all, she was nothing short of amazing - a true asset to this company.
I placed my order, sent the perfect mauve & sage fabric and nervously waited. I received the sofa and ottoman this past Friday and I cannot tell you how fabulous it is. It far exceeded my expectations! Working in the furniture business, I sell the high-end, big name furniture (at big prices). There is no comparison in the craftsmanship of Carolina Chair and the furniture that I sell. They far surpass anything that I've seen. The finishing and attention to detail is superb. I just cannot say enough about this company and it's hard working family. It really is nice to know that you can still buy quality, handmade furniture right here in the USA. I will tell everyone I know about Carolina Chair and I am confident enough to refer my customers who need custom pieces to them. View photo
T. Harless, Texas, 9/12/05
Hi Cathy, I'm just following up to let you know everything is all set with the furniture. They really do love it. Thanks for putting it on your website â€“ looks great! I've attached some photos of it in the room. View photo It was a real pleasure working with you and your brother. You provide excellent customer service and great quality furniture. Thanks again.
R. Clancy, Massachusetts, 9/12/05
Gold Touch delivered our Loveseat, Chair and Ottoman last evening! They fit perfectly. I am attaching a photo of the pieces in our living room. The collection is simply gorgeous, and incredibly comfortable. Thank you so much for your help throughout the whole process...from the swatches to the style selections and specifications...and all my questions in between! I will let you know when we are ready to update another room. View photo
D. Santucci, Florida, 9/7/05
Just wanted to let you know the furniture arrived today. It looks terrific!!!!! The quality is unbelievable. Your brother is very talented at what he does. Thank you so much---I am extremely happy.
T. Bindas, Pennsylvania, 9/3/05
I happened on CarolinaChair online quite by accident the way one does these daysâ€“ but was intrigued by their website and stayed to browse their â€œshowroom." I read the testimonials, looked at the classic pieces of furniture, made decision that same day and ordered. I was impressed by the efficiency and personal service I received â€“ I knew everybody by their first names within days!
Here's a testament to the comfort and joy of my new sofa: my girlfriend came for a two day visit, got sick, and ended up staying four days - guess where she camped out? Not in a guest bedroom, no. On my new and cozy couch! I began to wonder if I'd made a mistake---I thought she'd never leave! (Just kidding)
J. Mehrtens, South Carolina, 9/1/05
My wife, Jeanna, and I have always bought quality furniture. Being from the south, many of the furniture manufacturers are located in our area. Jeanna has worked in the furniture industry so it just seemed natural to get the best. We decided to replace our family room furniture this year when we finished our basement. Our existing furniture would be moved to the new basement but the new furniture would go in our family room. Jeanna and I struggled with fabric and colors but finally agreed on a variation of my favorite color red. I'm a 20 year veteran firefighter so the color seemed natural too!
I'm amazed at the choices of fabrics, filler materials, and even that edging stuff that has to be decided. Carolinachair.com worked with our family and designed just the right size and style furniture that would meet our family's needs. Our family room is open to our kitchen so we needed a sofa that had a lower back to provide openness to the rooms. We wanted space for entertaining guests so Carolinachair.com made us two great ottomans on casters that even open for storage. We now have seating space for 8 but the furniture takes up less space than our old, overstuffed style.
Carolinachair.com answered all of our questions before the purchase and even showed our son and daughter how the fabric was put together in their assembly room. (A bonus for living in North Carolina)! The experience was great. Our children have the furniture they've been jumping on for sometime in a room just for them and Jeanna and I have a room that is colorful and stylish, yet comfortable enough for lounging after a busy shift at the fire station. What a combination!!!
D. Bullins, North Carolina, 8/31/05
Again, I can't thank you enough for the fantastic service and the wonderful furniture. I have attached some photos so you can see how perfectly the sectional and chair fit. If not for your customizing the sectional to my special size request, I would be unable to put a sectional into this living room because of the steam radiators that cut into the area available in this 1918 house (view photo). The construction is fabulous; the styles, fabrics you make available and cushion choices can't be found in any furniture store that I visited. I couldn't be more pleased. Thank you and your brother!! View photo of furniture in home.
C. Nadell, Massachusetts, 8/29/05
I just wanted to drop a short note to let you know how very pleased we were with our furniture order. Not only did you make every effort to assist us and assure us that our order would be processed efficiently and effectively, but you even sent us pictures of our sofas, loveseat and chair before they were shipped. The delivery was equally unparalleled to any other company. You made the whole experience effortless. We look forward to dealing with you once again in the near future!
R. Corso, New Jersey, 8/28/05
Delivery went great yesterday! We lounged around watching a movie on our new furniture all evening. Even the cats were excited and not a mark on the sultry suede after the cat jumped up with the back claws out. Thank God or my husband would've killed him.
K. Cole, Michigan, 8/17/05
I finally just had to email you to tell you how happy we are with our new sectional. Everyone who sees it just loves it. Both my husband and my 21 year old son fell asleep on the recliners. I am so impressed with the workmanship and comfort. You were so helpful in the planning of the sectional. Just adding the down wrapped seat cushions was perfect. My husband, who usually doesn't comment, says that he doesn't care who else likes it because he loves it. I am planning on buying a sofa for our living room. We have never had a sofa or chair so comfortable. I'll send you some pictures of it in the room. It fits perfectly. Please thank everyone who worked on it for a job well done.
K. Sporer, New Jersey, 8/15/05
Delivery was this morning. The sectional is fabulous! I love it. It's quite difficult to visualize when trying to fit into a 'new' space - but it's just great! I think I told you, I'm working with a decorator who did the floor plan and I do the rest...I have passed your website to her and I know she will be really impressed when she sees the furniture! Thanks again Cathy for everything - you do very good work.
M. Thurston, Massachusetts, 8/11/05
Our sofa arrived a few days ago and we are so happy. It came out beautiful and is so comfortable. The delivery company was wonderful - reliable and friendly. I am so happy to have found your company and look forward to doing more business with you!! I have to tell you that since we moved into our new home 11 months ago we have dealt with so many different companies (contractors, furniture etc.) You were the nicest and most helpful person of them all. It was a pleasure working with you and we will enjoy our new custom sofa for many years to come!! Thanks again.
N. Villare, New Jersey, 8/7/05
Got the couches!!! They are wonderful!! Thank you! We will likely be replacing our other couches soon and will contact you then.
L. Greenky, New York, 8/1/05
Our loveseat and ottoman arrived early and I am very happy with my new furniture! The fabric is beautiful and looks great in our guest room/office, plus it's a perfect fit since I was able to order a custom size. The quality of the furniture is very impressive for the price. Most of all, I am extremely pleased with the customer service provided by Carolina Chair - you guys ROCK!!! Thanks!
J. Grant, Washington, 7/13/05
Hey Cathy! Just wanted to let you know that our couch arrived and it's gorgeous! The kids love it, too- I can't keep them off of it! (And my husband - "Mr. Did you really need to go and spend money on a couch" - is very happy with it. That's a huge compliment to CarolinaChair!) Thanks for everything - just wanted to let you know that we got it!
J. Barrow, Louisiana, 7/9/05
I received the ottoman yesterday. It looks great! I will certainly recommend you to others and come back for future items. My husband's aunt is in the decorating business and she really likes the workmanship and will recommend you to her clients. Thanks!
L. Smith, Alabama, 6/28/05
My husband and I recently down-sized from a five-bedroom home to a home with one master bedroom and one guest room. Since we have five children and 10 grandchildren, this was not an easy decision to make. The end of April we realized we desperately needed a sleeper sofa for the family room to accommodate a visit from our daughter and her two children the first of June. I hated the idea of having to traipse around stores in our new, unfamiliar neighborhood trying to find "just what I wanted" in such a short time - red microfibre, classic design, queen-sized, well made, reasonably priced, and deliverable by the first of June.
So, I decided to do some searching online and, lo and behold, up popped CarolinaChair.com. They seemed to have it all, but to make sure, I called and had the privilege of speaking with Cathy Fry. She couldn't have been more helpful. She sent out fabric samples right away and said they would put a rush on my order to make sure it arrived before our family did. And sure enough, the beautiful sleeper sofa arrived in perfect condition 10 days "early" - all the way from North Carolina to Tacoma, Washington. On June 7th, our daughter and two grandchildren (whose father is serving a year in Iraq) also made the trip successfully from North Carolina to Washington State....they absolutely loved the sleeper sofa.
This whole experience has exceeded my expectations and I'm telling everyone I can about CarolinaChair and our very successful online furniture-shopping venture. We feel we were "led" to the CarolinaChair website, and we're grateful.
N. Martin, Washington, 6/20/05
As UK residents, we always knew it was going to be difficult to furnish our new vacation home in the US. It would mean buying furniture we hadn't seen off the Internet, and getting guaranteed shipping dates so that we could organize taking delivery. Having never used the Internet for major purchases before, we needed to feel everything was going to be safe and secure with our order.
That's where Cathy Fry from Carolina Chair Company really helped. Cathy was willing to send fabric samples anywhere in the world so that we could be sure how the sectional seating we wanted to order would look and feel, and she organized delivery to match the day that we arrived on vacation. She also talked us through the web site purchasing system, and we felt everything was secure.
Carolina Chair Company is a great company, with great products, and great staff. We recommend them to anyone. View photo of furniture in home.
G. Morrison, United Kingdom, 6/11/05
I just received my sofa and it is awfully... comfortable. I just love it! Now I have to spend more money on accessories. Thanks so much.
K. Gethers, Hawaii, 6/7/05
Hi Cathy, Gold Touch delivered my furniture on Wednesday evening. Your brother's measurements, just fit into the door. The movers were even commenting on how well we measured for fit and entrance. The movers were very respectful, quick and careful. I love the new sectional. Went out yesterday and bought a whole bunch of patterned pillows to dress it up and am still playing around with where to put the ottoman. I might use it as a separate "seat" in this corner that I couldn't figure out what to do with. It fits perfectly and with a couple of tapestry pillows, it makes a great nook. It was a pleasure working with you and your brother and I will recommend you to anyone I hear of looking for sofas. Maybe when the project is done, I will mail you a picture. Thanks again!!!
E. Rulin, Massachusetts, 5/26/05
I wanted to write to you to tell you how much we like our new sectional. It is exactly what we wanted and the fabric turned out to be perfect. We wanted to thank you all for your help in customizing the measurements. The quality of the sofa is wonderful and it is very comfortable. The delivery went smoothly and was on time and very professional. All in all it was a really great experience and we recommend CarolinaChair to everyone who asks us where we got our new sectional. Thanks again for all of your help!
W. Gardner, New Jersey, 5/13/05
Our sectional arrived yesterday, a little ahead of time. The delivery men unwrapped and carried everything up to the third floor. I inspected all the pieces, and everything looks great. I love the sectional; it's just the right piece of furniture for the space! The color is beautiful. I am still in the middle of painting the room, so as soon as I pull the tape off, I'll send you a picture of the piece in place. I'll definitely tell my friends about your company. Thank you for a successful and uncomplicated shopping experience.
M. Kordesh, Illinois, 5/12/05
WE LOVE OUR NEW COUCH!!! It's perfect! I couldn't believe how comfortable the couch was compared to our old couch. I very easily take afternoon naps now! It was so wonderful to be able to customize this couch to our small space. The custom dimensions really helped us make the most of our living room. The delivery service was excellent! We received our couch 1 day earlier than the scheduled delivery date. I was so happy to see the delivery truck pull in and an deliver our beautiful couch. I can't wait to begin designing our custom ottoman! Thank you so much for your help! As soon as we start making some decisions about the ottoman we will let you know. But it's probably a few month away, we've got to save some pennies!
C. Clooney, Connecticut, 5/5/05
Our sofa was delivered here last Tuesday, and we are delighted! We want to commend you for your whole operation, from your website, to quality of product, to delivery--all very efficient and professional. We are completely satisfied. Thanks so much for everything. We hope your business prospers!
P. Skidmore, Pennsylvania, 5/1/05
Cathy, the sectional arrived yesterday - early!! The sofa is great - everything I expected and more. The Gold Touch delivery guys were outstanding also. I thank you for all your help and couldn't be happier with the quality of the workmanship and the perfect condition in which the sofa arrived and the promises kept on the timetable of the entire transaction. Thanks again and you will be sure that I will recommend you to others.
S. Arnett, Florida, 4/30/05
We got our sectional - wow, words don't do it justice. It was so worth the wait - you cannot find furniture of this quality in a store. You and your company were an absolute pleasure to work with. I actually was very at-ease with the whole process, which is saying alot for me. I really feel my money was well-spent (I'm a quality-freak, and I was not disappointed), and we got a unique custom-made product designed just for us!
J. Lee, New Hampshire, 4/22/05
Just wanted to drop you guys a line and let you know that the couch has arrived. It was a day early due to cancellations from other customers on this day, and Gold Touch was kind enough to move me forward and give me a call. They were professional and courteous movers, and the couch arrived without any damage. Looks good, feels great!
D. Watson, Virginia, 4/22/05
My chair and ottoman arrived yesterday in fabulous shape. I love it and it worked out perfectly in the space I had planned for it. Thank you so much for the great personalized service. I will definitely pass the word about your great company.
M. Wampach, California, 4/21/05
Cathy, our Hughes Chair & 1/2 Hughes Sofa and Tennyson Rocker Recliner arrived on schedule. The delivery personnel were very helpful in placing each item where we wanted it and was extra careful not to damage the house or furniture. I want to thank you for one of the best and most successful shopping experiences. With the Internet, we were able to select the style we wanted and the material swatch allowed us to feel and see the exact material we selected. Your help with my request for special firmness of the cushions was a real plus, just what I wanted. Tell your brother THANKS for his help. Your updates from manufacturing to shipping to delivery were always accurate. It is apparent your family will take that extra step for customer satisfaction. I will give you my highest recommendation.
K. & R. Wilhelm, Oklahoma, 4/13/05
We have our sectional sofa and we are very happy! It is so comfy and the quality is evident. We are really enjoying it - it was worth the wait for sure. Thanks again.
J. Rota, Georgia, 4/13/05
I just returned home tonight and was greeted by the beautiful vision of my new sofa/sleeper. Thanks to you, your family and all of the other wonderful people you work with. This has been a wonderful experience and the quality of your furniture is truly amazing. I am sure everyone at CarolinaChair is very proud of their quality and craftsmanship....please thank all of them for me.
Now let me tell you about Gold Touch Delivery....My Mother (who lives with me and my husband) was home to receive delivery of the sofa. She can't stop talking about how wonderful they were. She went on and on about their "Southern Hospitality", not to mention the fact that the driver liked our doggies (Boston Terriers...see attached picture).
I took some pictures to show you how your "work of art" is the center of attention in our guest room.....I also included a picture of our doggies because they spend a lot of time in this room......and....well.....they are our doggies.
Warmest regards and my deepest respect to everyone at CarolinaChair and Gold Touch Delivery. view photo sent by customer
K. Graf, Connecticut, 4/7/05
I just wanted to say that our black microfibre sectional arrived just before our holiday party as your promised. We have put it in our finished basement. My daughter is constantly down there now watching her DVDs and it is very comfortable. I have even found my husband sleeping on it. The quality is excellent and we hope to get many years of use from it. It arrived on the date as promised, and your delivery personnel were very professional. We had a large holiday party and had many compliments on it. Thank you also for all the help in selecting a fabric. We have been very, very pleased with the piece as well as your professionalism. I have passed your name on to many of my friends who are always looking for good furniture. I have saved your website and will be back in touch with you in the future when the need arises.
L.Meyer, Michigan, 4/6/05
Just wanted to let you know that our beautiful furniture arrived yesterday as scheduled. It is just what we wanted and we love it! It looks great in our newly remodeled basement. It has been a pleasure doing business with you every step of the way, and we will definitely spread the word.
C. Everhart, North Carolina, 3/31/05
Hi Cathy, Just wanted you to know that I received my chaise and I love it! I looked all over Los Angeles for the perfect chaise for my bedroom. I had to go to NC! It is the most comfortable chair in my house. I was somewhat hesitant to purchase via the internet. When I received my chair, it exceeded my expectations. Even the delivery guys commented on how nice it was. The quality, color (chocolate brown sultry suede), craftsmanship...beautiful. I will highly recommend you to friends. From one Carolina Girl to another, thanks...it has been a pleasure shopping with you!
K. West, California, 3/28/05
Hi Cathy! The boys from Gold Touch delivered the beautiful loveseat in good condition in the early afternoon on Friday, the 25th. My friend, Marie, was visiting and saw it firsthand, just loved it and will be searching your website for some furniture--in particular, a chaise. Hope you can help her. My thanks again for your great service. You can be sure that I'll be a repeat customer and will, of course, recommend you to my friends.
J. Defrank, New York, 3/25/05
The ottoman is beautiful. I'm very pleased with the product and the service. I will surely recommend you to my contacts.
S. Mahoney, New Jersey, 3/24/05
Hi Cathy! YES!!!!! We were totally "wowed"!!! You all did a wonderful job on matching the pattern in the fabric we chose for the sofa. The whole experience from beginning to end was outstanding. I love the way you do business! We will have many cozy moments with friends and family with your product. Thanks again for your special attention to making our sofa come alive.
L. Kimrey, North Carolina, 3/23/05
Hi Cathy! It is here, yeah! It arrived in one piece and was nicely wrapped. It is all set up and in use. When I came home from work this morning, Scott was ZZZing away on it. We love the color and the quality. Thanks so much! p.s. Our dogs love it too! :)
K. Jones, Nevada, 3/23/05
We're thrilled with our CarolinaChair sectional. Because it was custom made, it fits our space perfectly and looks and feels wonderful. By ordering it straight from the manufacturer we received the exact couch we wanted at a lower price! The service was great and the shipping fast. I would recommend CarolinaChair to anyone. Thanks again.
M. Neiman, Pennsylvania, 3/17/05
I just had to let you know again how pleased we were to receive our new sleeper sofas last night. I have enclosed a couple of pictures to let you see them in our home. My husband and I looked at several sites on the web for sofas, and once when we came across CarolinaChair's website, we didn't need to look any further. We liked the fact that these couches were hand-built and had a lifetime warranty. That let us know right away that we were dealing with people who built high quality furniture. The ability to select from a variety of fabrics from your special request fabrics was an added bonus. From day one, the customer service and continued communication (including when the fabric samples were sent out, when you received our order, the pictures of the couches under construction, and when the sofas were picked up by the delivery company) showed a high degree of excellence in your dealing with your customers.
The delivery people called the same day that I received your email to set up a time to deliver our sofas and gave us a time frame on when they would arrive. On the day of delivery, they called right before the timeframe to let us know that they were on their way, and when to expect them. Unbelievable!!! When we sat down on the sofas we were so impressed with how comfortable they were. Most new sofas are stiff and take time to become as comfortable as yours were on the first day. We will highly recommend you to all of our friends and family members, and when we have a family room built downstairs, we will be getting our furniture from CarolinaChair. Let your brother know how much we love our sleeper sofas. See photos of sleepers in customer's home.
K. Kerns, Pennsylvania, 3/16/05
Cathy, just wanted to say how delighted we are with our English style custom sofa and chair. We were able to get the custom "look" and "quality" we wanted - at a price we could afford. Until we found CarolinaChair, we felt eight-way hand-tied furniture was a luxury and likely out of our reach. Allowing the customer to provide fabric can be a real money saver and as we found out - is not the normal practice of most furniture manufacturers or decorators.
Also, we have never had such well built furniture in the 30 years we've been married. Most 6' sofas will not provide comfortable support for 3 people; however, just like a good mattress, with eight-way hand-tied construction, each sofa cushion is supported and this prevents you from "leaning" into the other guy - unless you want to, of course. We were also impressed with the delivery service - no damage and very helpful with placing the furniture. Looking forward to doing business with you in the near future. We are recommending CarolinaChair to our friends.
M. Turner, North Carolina, 3/4/05
The sectional was delivered yesterday. It is so beautiful. The workmanship is great. I have always had custom sectionals made as my living area is odd sized, but this is the first time in many years that I have been able to get this quality. Besides the fabulous look of the sectional...every cushion, every seam, every joint looks perfect. I am very pleased and will certainly recommend your company to my family and friends. Thanks for making this an enjoyable experience.
B. Barth, New Jersey, 2/4/05
I would love for you to see the beautiful purple sofas in their new home! I've told so many of my co-workers, relatives, and friends about CarolinaChair, so I hope you get some of their business. Again, thank you for making a dream come true!
P. Faha, Pennsylvania, 1/31/05
The sofa arrived on schedule Tuesday and is a perfect fit, as you can see from the attached photo. You can use me as a reference any time. Next time we are in Hickory (heaven knows when we will get back) maybe I can come out and say hello. Thanks loads.
J. Bates, Georgia, 1/30/05
Fast furniture is an oxymoron...except when you work with Carolinachair.com. It's the closest thing to immediate gratification in the furniture business. Even when using custom fabric from Barrow, requiring sample transmittals from the third party, everything was painless. Every detail was carefully monitored, checked and double checked. The only thing worse than furniture shopping is furniture shipping, and that too, was effortless. There was online tracking, great local coordination...and delivery people who carefully removed all packing material. Biggest problem with the new furniture is getting the guests off it and into the dining room for dinner...then getting them to leave afterwards. I have decided to charge for seating space for the Super Bowl. View photo of her furniture in the Colorado mountain condominium.
M. Pollack, Colorado, 1/25/05
We received everything yesterday and it looks great and is very comfortable! The delivery guys came on time, were very pleasant, and took extra care not to damage anything. Thanks again for a wonderful furniture shopping experience.
E. Yasnovsky, California, 1/21/05
Hi Cathy! I feel like I'm talking to an old friend. I have so enjoyed working with you by phone and internet. Delivery was made yesterday at the prescribed time arranged. The sofa bed is just gorgeous! I love the microfiber and the pattern on the fabric because it makes it more interesting. I chose a neutral color to fit into my color scheme, but also because it's easier to sell neutral colors if you decide to sell the mobile home fully-furnished. The Gold Touch delivery guys were filled with southern-hospitality. They were warm, thorough, and eager to satisfy the customer. This was a very satisfying experience with purchasing over the internet. I will surely tell my family and friends about your business. You are truly customer-centered, and I wouldn't hesitate to order from you again. Thanks so much.
J. Quarto, Florida, 1/5/05