frequently asked questions - ordering, pricing and payment

How do I order?

It's easy. Just follow these steps.

1. Browse our website to see all our styles and offerings. Be sure to click on the links on the left hand side of every page and then see our photo gallery to get inspired.
2. Order fabric swatches and decide what fabric(s) you want to use on your furniture.
3. Choose the furniture style and pieces you like. If you want to make custom changes, that's no problem and it won't cost you an arm and a leg. If you want to make some custom changes, call us at 800-653-9757 anytime or e-mail us for a quote. If you do not hear from us, please check your SPAM folder. Our response to you may end up in that folder!

Where are your prices and dimensions?

Our prices and the dimensions are on every individual product page. For example, look over to the left hand side of any page and click on one of the furniture links and then click on a product to reach the individual product page. Scroll down below the product image and you'll see dimensions and details. Please refer to our measuring guide for an explanation of dimensions.

Why is your furniture so affordable?

We can offer you huge savings ONLY because we are the manufacturer. There is no middle man when you buy furniture from us. Our prices, when compared to the same quality constructed furniture, cannot be beat! Period. We encourage you to compare prices, but make the comparison with other high-end quality furniture. Please be sure to compare our prices to prices of other eight-way, hand tied all hard wood frame furniture. And, keep in mind that shipping/transportation and in-home delivery are free when you purchase from us. Our prices are bottom-line. As part of our commitment to provide our customers with the best investment value in furniture, we have not raised our prices in three years.

What forms of payment do you accept?

We accept Visa, MasterCard, and Discover. Certified bank checks can also be accepted. Payment is processed the day before your furniture leaves our manufacturing plant on its way to you. We have no financing options.

Do you charge sales tax?

Carolina Chair, Inc. is a North Carolina licensed business and we are required to collect the current rate of sales tax for all orders from and deliveries to North Carolina. We do not charge sales tax on orders from and deliveries to any other state! If you live outside North Carolina, you need to comply with any applicable sales and use taxes in your state.