Free shipping and in-home delivery!
Delivery in about 6 weeks from the date of your order!

Shipping and in-home delivery are really free for furniture orders within the contiguous United States. However, if you live outside the U.S. Mainland or in another country, we will be responsible for getting your furniture to a freight forwarder of your choice. Your responsibility is to make the logistic and financial arrangements with the freight forwarder for getting the furniture to you! Individual orders for fabric only, throw pillows, and parts do not fall under the free shipping offer!

After you place your furniture order (either on-line or by calling us), your order will be confirmed via e-mail. Production time for most orders is 2-4 weeks. Once we finish building your furniture, and before our transportation/in-home delivery partner picks it up, we will charge your credit card. The day your furniture is picked up, you will receive an e-mail from us giving you detailed information about the delivery process and we'll also send you a photo of your new furniture! You will be contacted by our furniture delivery service when they are ready to deliver your furniture.

Here are some details regarding transportation and in-home delivery:

1. Our in-home delivery partner will contact you by phone to arrange a delivery day and time-frame. Delivery timeframes are usually within a four-hour window.

2. Deliveries are typically made Monday - Friday during normal business hours. Other arrangements could possibly be made with the delivery company for an extra charge. You will need to ask the company when you talk with them.

3. Home delivery disclaimers:

• Some remote areas can only be delivered on a weekly basis. These areas have specific delivery dates and times. There could be extra charges associated with delivering to remote areas. The customer will be responsible for any added costs associated with remote area delivery.
  
  
• Weeknight and weekend deliveries may possibly be scheduled for an extra fee with our local delivery agents.
  
  
• Deliveries made to areas with three or more flights of stairs (with no service elevators) can be made with an extra charge.
  
  
• All furniture must be delivered within 30 days of the ship date. Storage fees may apply after thirty days.

Visit our Q & A section for more answers to your shipping and delivery questions.

Great warranties!

• Frame: Lifetime of Product

• Springs: Lifetime of Product

• Standard Seat Cushions: Lifetime of Product

• Fabric: One Year

• Sleeper Mechanism: Five Years

• Sleeper Mattress: Seven Years

• AirDream Mattress: Three Years

• AirDream Electric Pump: One Year

• Leather furniture may contain variations and nuances of shading, color, and the unevenness or roughness of texture which give this product its unique personality and are not to be considered as imperfections. Natural markings such as scars, brands, wrinkles, grain variation, etc. will be considered normal characteristics and not construed as defects.

Privacy policy

What information does Carolina Chair collect? How is it used?
When you order, we need to know your name, e-mail address, mailing address and credit card information. All information is collected via our secure server and processed with Cybercash. This allows us to process and fulfill your order and to notify you of your order status. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Carolina Chair services, products and special offers we think you'll find valuable.  If you would rather not receive this information, please email us.

How do you protect customer information?
All of the customer data we collect is protected against unauthorized access.

Will Carolina Chair disclose the information it collects to outside parties?
We do not sell, trade, or rent your personal information to others.

In summary
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Carolina Chair possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others. By using our Web site, you consent to the collection and use of this information by Carolina Chair. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think
We welcome your questions and comments about privacy or any other issue. Please send e-mail to info@carolinachair.com or call us any time at 1-800-653-9757.